Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Janeishka Santiago Arlequin

Lititz,PA

Summary

Personable and dedicated Customer Service Representative with extensive experience in any industry. Good team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, and growing businesses.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
Lititz, PA
10.2021 - Current
  • Greet customers and provided assistance to ensure a positive shopping experience.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints in a professional manner.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Maintained cleanliness standards throughout the store area.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Guest Service Associate

Dutch Wonderland
Lancaster, PA
04.2021 - 12.2021
  • Greeted guests upon arrival and checked them in to their accommodations.
  • Provided guests with information about local attractions, restaurants, and transportation options.
  • Ensured that all guest inquiries were answered promptly and accurately.
  • Resolved any customer complaints or issues professionally and efficiently.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.

Education

High School Diploma -

Warwick High School
Lititz PA
06.2023

Some College (No Degree) -

Elizabethtown College
Elizabethtown, PA

Skills

  • Customer Service
  • Guest Relations
  • Guest Orientation
  • Payment Processing
  • Food and Beverage Area Setup
  • Flexible Schedule
  • Detail Oriented
  • Good communication
  • Respectful towards others

Accomplishments

  • Honor Roll In High School

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Guest Advocate

Target
10.2021 - Current

Guest Service Associate

Dutch Wonderland
04.2021 - 12.2021

High School Diploma -

Warwick High School

Some College (No Degree) -

Elizabethtown College

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Janeishka Santiago Arlequin