Hi, I’m
Janejira Young
Scottsdale,AZ
Summary
Experienced in customer service with 10+years in aviation, hotel, and restaurant industries. Skilled in customer relations and administrative tasks. Committed to providing exceptional customer service experience.
Overview
16
years of professional experience
Work History
Emirates Airlines
Cabin Crew Member
09.2007 - 07.2008
Job overview
- Ensured safety and comfort of passengers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Mandarin Oriental Hotel Group
Spa Receptionist
08.2008 - 03.2009
Job overview
- Served as a liaison between customers and spa staffs to ensure an optimal customer experience.
- Successfully managed front desk operations at a busy hotel spa, including handling customer inquiries, scheduling appointments, and processing payments.
- Demonstrated excellent customer services skills and provided knowledgeable advice on spa services to customers.
- Proven ability to multitask and prioritize tasks to ensure efficiently daily operations.
AirAsia Berhad
Flight Purser, Senior Cabin Crew
08.2009 - 01.2022
Job overview
- In charge of the cabin crews and manage cabin activities, handle emergencies, and maintain the crew's efficiency.
- Completed flight paperwork and verified all safety procedures are followed.
Thai Pepper Restaurant
Server
01.2022 - 10.2023
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training 4 newly-hired servers to ensure superior customer service.
Thai Balinese Massage And Spa
Front Desk Receptionist
10.2023 - Current
Job overview
- Developed relationships with guests to meet client needs and encourage repeat service.
- Escorted clients to spa areas, treatment rooms, and offices.
- Handled payments and processed credit card transactions.
- Communicated with spa team members if clients canceled or changed appointment times.
Education
Payap International CollegeChiangmai, Thailand
BBA from International Business Management
05.2007
University Overview
- Year 2004: Study Abroad at Whitworth College, Spokane, WA for Accounting and International Business Program
Skills
- Microsoft Office
- Thai language
- Problem-solving
- Teamwork
- Customer service
- Leadership
Timeline
Front Desk Receptionist
Thai Balinese Massage And Spa
10.2023 - Current
Server
Thai Pepper Restaurant
01.2022 - 10.2023
Flight Purser, Senior Cabin Crew
AirAsia Berhad
08.2009 - 01.2022
Spa Receptionist
Mandarin Oriental Hotel Group
08.2008 - 03.2009
Cabin Crew Member
Emirates Airlines
09.2007 - 07.2008
Payap International College
BBA from International Business Management
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