Janequa Osborne
Summerville,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Holy Tabernacle Christian Daycare
2022.06 - Current
- Answered phone system, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Create all documents needed for daycare facility
- Established administrative work procedures to track staff's daily tasks.
Retail Sales Associate
Xfinity Store By Comcast
2021.10 - 2022.06
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Scheduler
Palmetto Digestive Disease
2020.11 - 2021.03
- Schedule patients for appointments and follow-ups
- Answered questions regarding procedure prep
- Send messages to providers in regards to post procedure questions and prescription requests.
- Check insurance for coverage availability
Customer Service Representative
T-Mobile
2018.11 - 2020.08
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offer products and services to increase customer satisfaction, loyalty, and meet monthly sales quotas
Education
Esthetician License - Cosmetology Education
Trident Technical College
Moncks Corner, SC12.2023
High School Diploma -
Spring Valley High School
Columbia SC06.2011
Skills
- Letter Preparation
- Minute Taking
- Reception Oversight
- Office Administration
- Customer Service
- Money Handling
- Order Processing
Timeline
Administrative Assistant
Holy Tabernacle Christian Daycare
2022.06 - Current
Retail Sales Associate
Xfinity Store By Comcast
2021.10 - 2022.06
Scheduler
Palmetto Digestive Disease
2020.11 - 2021.03
Customer Service Representative
T-Mobile
2018.11 - 2020.08
Esthetician License - Cosmetology Education
Trident Technical College
High School Diploma -
Spring Valley High School
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