Janeyce Tyler
Pingree Grove,IL
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Home Depot
12.2023 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Cashier
Home Depot
07.2019 - 12.2023
- Provide customers with fast, friendly, accurate, and safe service
- Proactively seek product knowledge to provide customers with information and identify selling opportunities
- Identify selling opportunities
- Provide customers with fast, friendly, accurate, and safe service
- Greeted customers entering store and responded promptly to customer needs.
Education
High School -
Hampshire High School
Hampshire, ILSkills
- Cash Management
- Customer Service
- Sales
- Guest services
- POS system operation
- Refunds and exchanges
- Multi-line phone systems
- Refunds processing
- Inbound and outbound calling
- Teamwork and collaboration
- Computer skills
- Issue and complaint resolution
Accomplishments
- Recognized as Cashier of the Month (February 2023)
- Achieved 13 credit card referrals within 14 days to support store KPIs
Timeline
Customer Service Associate
Home Depot
12.2023 - 01.2025
Cashier
Home Depot
07.2019 - 12.2023
High School -
Hampshire High School
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