Janice Dunn
Holbrook,NY
Summary
Dynamic office manager with over 14 years of experience in healthcare. Proven skills in team coordination, patient care, and staff training, ensuring efficient workflow and high patient satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager and Medical Assistant
Dr Vincent Leddy
Brentwood, New York
10.2011 - Current
- Managed daily office operations and ensured smooth workflow for healthcare team.
- Coordinated patient scheduling and maintained accurate appointment records to optimize clinic flow.
- Trained new staff on office protocols and software systems for effective onboarding.
- Handled patient inquiries and resolved issues, contributing to high satisfaction levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff, organized schedules, and delegated tasks to enhance team productivity.
- Prepared examination rooms and ensured cleanliness and organization.
- Collected vital signs and documented patient information accurately in charts.
- Obtained blood and urine samples from patients in a clinical setting.
Medical Assistant
Medicenter
Northport, New York
06.2011 - 07.2011
- Assisted physicians with patient care by taking vital signs and patient histories, preparing patients for examinations to facilitate effective diagnosis.
- Assisted healthcare providers with patient examinations and medical procedures, contributing to quality care and patient satisfaction.
- Managed patient records in electronic health record systems, ensuring accurate documentation and accessibility.
Education
Certified Medical Assistant Program
Brandford Hall
01-2011
Queens College
Queens, NY05-1996
Skills
- Patient scheduling
- Electronic health records
- Office management
- Staff training
- Team leadership
- Conflict resolution
- Customer service
- Communication skills
Certification
- Clinical Medical Assistant (CMAC) American Medical Certification Association 2015
- Phlebotomy Technician (PTC) American Medical Certification Association 2015
- EKG Technician (ETC) American Medical Certification Association 2015
- AHA-CPR and AED Certified
Timeline
Office Manager and Medical Assistant
Dr Vincent Leddy
10.2011 - Current
Medical Assistant
Medicenter
06.2011 - 07.2011
Certified Medical Assistant Program
Brandford Hall
Queens College