Janice Green
Fresno Tire Company
Fresno,CA
10
years of professional experience
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Work History
Administrative Assistant
6 Years 7 Months- Administered payroll processing to ensure timely and accurate employee compensation.
- Managed completion and organization of new hire documentation to facilitate onboarding.
- Supported team members in executing human resource functions.
Assisted in managing employee relations and performance evaluations. - Executed payroll entry into QuickBooks to ensure accurate employee compensation.
Student Support Manager
6 Months- Provided exceptional customer support through effective communication and problem-solving techniques.
- Monitored user feedback to identify trends and recommend enhancements for service delivery.
- Collaborated with cross-functional teams to improve training materials based on client needs.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Assisted customers with inquiries, providing timely and accurate information regarding products and services.
- Resolved customer complaints effectively, ensuring satisfaction and fostering positive relationships.
- Maintained knowledge of company policies and procedures, ensuring compliance in all customer interactions.
Agent Support Manager
9 Years 8 Months- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Proven ability to learn quickly and adapt to new situations.
- Oversaw ordering of office supplies to maintain uninterrupted workflow.
- Analyzed sales results and produced monthly newsletters to effectively communicate performance metrics to agents.
- Ensured agent compliance with farmers branding standards.
- Managed outreach to companies to address and resolve maintenance concerns within office building.
Education
High School Diploma
Skills
Office administration
Administrative support
Calendar management
Document management
Data entry
Microsoft Office
Spreadsheets
Timesheet processing
Customer service
Client relations
Cross-functional collaboration
Computer skills
Timeline
Student Support Manager
Pre License Training Online
01.2026 - 07.2026Read More
Administrative Assistant
Fresno Tire Company
01.2020 - CurrentRead More
Agent Support Manager
Farmers Insurance District Office
04.2016 - 12.2025Read More
North Hollywood High School
High School Diploma
Read More