Janice Perez
Duarte,CA
Summary
Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability Renowned for resolving prescription eyewear issues, ensuring customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Optician
California Eye Specialists
10.2016 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Pretesting Optician
San Dimas Optometry
05.2015 - 09.2016
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Education
No Degree - Optical Dispensing
American Career College
Los Angeles, CA01-2006
GED -
Pasadena Community College
Pasadena01-2001
Skills
- Insurance verification
- Customer service
- Frame selection/ frame fitting
- Order preparation
- Transaction processing
- Optical measurements
- Progressive lenses / Bifocal / Trifocals
- Product upselling
- Checking in orders / neutralizing lenses
- Frame repair / adjustments
- Contact lens fitting
- Contact lens training / care
Languages
Spanish
Native or Bilingual
Timeline
Optician
California Eye Specialists
10.2016 - Current
Pretesting Optician
San Dimas Optometry
05.2015 - 09.2016
No Degree - Optical Dispensing
American Career College
GED -
Pasadena Community College
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