Janice Serrano
Forney,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
Ulta Beauty
Allen, TX
11.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Assistant Manager
Marshalls
Greenville Texas
05.2017 - 10.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Store Manager
CVS
Celina, TX
04.2012 - 09.2017
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
High School Diploma -
West Brook Sr High School
Beaumont, TX05.1999
Skills
- Customer Retention
- Customer Service
- Inventory Management
- P&L Management
Timeline
Operations Manager
Ulta Beauty
11.2022 - Current
Assistant Manager
Marshalls
05.2017 - 10.2022
Store Manager
CVS
04.2012 - 09.2017
High School Diploma -
West Brook Sr High School