Janiese Rivera
Lubbock,Texas
Overview
4
4
years of professional experience
Work History
Patient Access Service Representative
University Medical Center- UMC
04.2021 - 03.2024
- Greeted and assisted patients with check-in procedures.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Maintained comprehensive knowledge of various insurance plans, ensuring accurate information was provided during the authorization process.
- Communicated with physicians and medical providers regarding clinical clarifications based on patient requests and care.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Patient Care Technician
Covenant Medical Center
07.2023 - 12.2023
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Provided care to patients throughout the lifespan with consideration of aging processes, human development stages, and culture.
Cashier/Line Server
Qdoba Mexican Grill and Eats
12.2019 - 03.2021
- Trained others to communicate throughout all departments, back and front of the house.
- Improved customer service skills in dealing with a variety of customers.
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
- Tailored orders to address customer allergies and gluten concerns.
Education
Associate of Science - Science
South Plains College
Levelland, TX12.2024
High School Diploma -
Frenship High School
Wolfforth, TX05.2020
Skills
- Customer service
- Multitasking Coordination
- Pre-Admission Requests
- Caring and Empathetic
- Communicating to Patients and Families
- Explaining Policy and Procedures
- Phone and Email Etiquette
- Appointment Scheduling
- Authorizations understanding
- Insurance Verification
Timeline
Patient Care Technician
Covenant Medical Center
07.2023 - 12.2023
Patient Access Service Representative
University Medical Center- UMC
04.2021 - 03.2024
Cashier/Line Server
Qdoba Mexican Grill and Eats
12.2019 - 03.2021
Associate of Science - Science
South Plains College
High School Diploma -
Frenship High School