Janiesha Cooke
Liberty Hill,TX
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Virginia Cancer Specialists
Fairfax, Virginia
02.2024 - 03.2025
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Routed laboratory or diagnostic results to appropriate staff.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Entered insurance, demographics and health history into patient database.
- Ordered and maintained supply inventory for medical office.
Head Waiter
Open Road Distilling Company
Reston, Virginia
08.2023 - 03.2025
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Prepared and served food and beverages to customers.
- Greeted and accommodated guests, building positive experience from first interaction.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Operated POS terminals to input orders, split bills and calculate totals.
Waiter/Assistant Manager
Hot Pot Hotspot
Fairfax, Virginia
12.2022 - 07.2023
- Prepared and served food and beverages to customers.
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Medical Receptionist
Virginia Cancer Specialisrs
Fairfax, Virginia
01.2022 - 12.2022
- Provided typing, word processing, and clerical support and assisted with special projects.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Handled frequent work process interruptions with flexibility and poise.
- Answered phones professionally in accordance with organizational protocols.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Receptionist
Pulmonary and Critical Care Associate
Fairfax, Virginia
03.2021 - 10.2021
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided typing, word processing, and clerical support and assisted with special projects.
- Assisted with administrative tasks such as filing documents, copying materials.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
Education
Bachelor of Science - Health Sciences
Howard University
Washington, DCSkills
- Customer and Client Relations
- Time Management
- Business Administration
- Microsoft Office
- Organization Skills
- Administrative and Clerical Support
- Appointment Booking
- Billing and Payment Processing
- Claim Handling
- Bookkeeping Support
- Customer service
- Team collaboration
- Conflict resolution
Certification
First Aid
Timeline
Medical Receptionist
Virginia Cancer Specialists
02.2024 - 03.2025
Head Waiter
Open Road Distilling Company
08.2023 - 03.2025
Waiter/Assistant Manager
Hot Pot Hotspot
12.2022 - 07.2023
Medical Receptionist
Virginia Cancer Specialisrs
01.2022 - 12.2022
Receptionist
Pulmonary and Critical Care Associate
03.2021 - 10.2021
Bachelor of Science - Health Sciences
Howard University