Janine Kuhns
Buffalo,NY
Summary
Organized medical professional with extensive experience in surgical coordination. Known for optimizing surgical schedules and enhancing patient care through effective communication and meticulous planning. Reliable team player who adapts to changing needs and consistently achieves results.
Overview
24
24
years of professional experience
Work History
Surgical Coordinator
Siedlecki Cataract & Vision Care
10.2007 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Insurance Customer Service Representative
United Healthcare
03.2005 - 03.2007
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Fielded customer complaints, escalating complex issues to management for resolution.
Dietary Manager
Opportunities Unlimited of Niagara
01.2001 - 09.2005
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
- Established standardized recipes that were consistently followed throughout the facility, resulting in uniformity across all meals served.
- Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
Education
No Degree - Journalism
Niagara County Community College
SanbornHigh School Diploma -
Lasalle High School
Niagara Falls06-1995
Skills
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
- Data entry efficiency
- Medical office experience
- Resourcefulness and initiative
- Preoperative preparation
- Postoperative follow-up
- Motivational skills
- Healthcare compliance
- Surgical procedures
- Updating charts
- Educating patients
Accomplishments
In my time at Siedlecki Cataract & Vision Care I was able to create and implement a Covid Testing system for all surgical patients. I was also able to create and implement a work flow that patient and doctor's are able to follow for an easy surgical experience.
Languages
English
Timeline
Surgical Coordinator
Siedlecki Cataract & Vision Care
10.2007 - Current
Insurance Customer Service Representative
United Healthcare
03.2005 - 03.2007
Dietary Manager
Opportunities Unlimited of Niagara
01.2001 - 09.2005
No Degree - Journalism
Niagara County Community College
High School Diploma -
Lasalle High School
Similar Profiles
Erin CordoneErin Cordone
Sterile Processing Technician/Materials Manager at New Vision Cataract CenterSterile Processing Technician/Materials Manager at New Vision Cataract Center
RUKSHAN RAMAKRISHNANRUKSHAN RAMAKRISHNAN
Sales Coordinator at Global Vision Lanka (Pvt) Ltd -Vision Care Group CompanySales Coordinator at Global Vision Lanka (Pvt) Ltd -Vision Care Group Company
Sapphire Sarah BeharrySapphire Sarah Beharry
Receptionist Clerk at Optical Works Vision Care, Professional Care Quality EyewearReceptionist Clerk at Optical Works Vision Care, Professional Care Quality Eyewear
Erica HarmsErica Harms
Education Compliance Survey Specialist at Department of Veteran AffairsEducation Compliance Survey Specialist at Department of Veteran Affairs
Tykwon FosterTykwon Foster
Behavior Technician at People Inc Home HealthBehavior Technician at People Inc Home Health