Janiqua Shelley
Houston,TX
Summary
My name is Janiqua, I go by the name Nikki. I would say that I’m humble, hard-working, and I like to challenge myself on a regular basis. I like to set goals in both my personal and professional life and then strive to accomplish them. I am a very adaptable individual. I’ve had the opportunity to activate in various working environments and I’ve managed to grow in every single one. I’m not afraid of change and I never see obstacles, only challenges. I’m a very creative person. I can easily come up with a solution about a certain Problems don’t unsettle me – they inspire me to work harder. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Store Manager
2 Cute Clothing Store
08.2023 - Current
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Optimized inventory control processes to minimize stockouts while reducing excess inventory by XX%
- Analyzed sales data and market trends to identify opportunities for product assortment optimization
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
CEO/Owner
Nikki Luxe inc
06.2019 - Current
- Boutique Owners are entrepreneurs owning and running a retail store. Essential job functions of a Boutique Owner are managing daily operations, recruiting and training staff, supervising managers, ensuring customer service, stocking shelves, and taking measures to ensure the financial success of the store
Store Manager
2 Cute Clothing Store
08.2021 - 08.2023
- A ASM role is to supervise business operations and perform administrative tasks as support to a manager. One of the primary functions of an assistant store manager is to delegate tasks of team members and arrange schedules.
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed
Sales Consultant
CarMax
03.2022 - 06.2022
- At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. and will help each customer purchase the right car, not the most expensive one.
- Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs
- Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications
- Complete all relevant records and documentation to ensure smooth transactions for our customers
Co-Manager/Store Manager
Love Culture
06.2017 - 03.2020
- A co-manager's role is to supervise business operations and perform administrative tasks as support to a manager. One of the primary functions of a co-manager is to delegate tasks of team members and arrange schedules.
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Conduct personnel performance appraisals to assess training needs and build career paths
- Complete store administration and ensure compliance with policies and procedures
- Propose innovative ideas to increase market share
- Be a shining example of well behavior and high performance
- Report on buying trends, customer needs, profits etc
- Ensure high levels of customers satisfaction through excellent service
- Maintain outstanding store condition and visual merchandising standards
- Additional help if coworkers need assistance
Passenger Service Agent
United Ground Express
11.2017 - 06.2018
- Assist passengers whom need assistance.
Front Desk Receptionist
United Healthcare Center
01.2015 - 01.2018
- Greeted and assisted patients, ensuring smooth check-in and appointment scheduling processes.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated with medical staff to relay patient information and address inquiries promptly.
- Oversaw inventory management of office supplies, ensuring adequate stock levels at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Cashier/Host
Buffalo Wild Wings
02.2016 - 07.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Answer customers' questions, and provide information on procedures or policies.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Sort, count, and wrap currency and coins.
- Request information or assistance using paging systems.
- Greet customers entering establishments.
- Supervise others and provide on-the-job training.
- Compute and record totals of transactions.
- Offer customers carry-out service at the completion of transactions.
- Weigh items sold by weight to determine prices.
Education
High School Diploma - Entrepreneurship
Hillcrest High School
Country Club Hills, ILSkills
- Pricing
- Purchasing
- English
- Recruiting
- Cash Handling
- Merchandising
- Sales
- Public Speaking
- Time Management
- Assistant Manager Experience
- Microsoft Word
- Sales Management
- Management
- Event Planning
- Store Management Experience
- Communication Skills
- Strategic Planning
- Retail Management
- Host/Hostess
Accomplishments
Business licensed
Additional Information
- Skills
- Communications and Media
- Speaking
- Customer and Personal Service
- Active Listening
- English Language
- Social Perceptiveness
- Judgment and Decision Making
- Sales and Marketing
- Critical Thinking
- Monitoring
- Coordination
Timeline
Store Manager
2 Cute Clothing Store
08.2023 - Current
Sales Consultant
CarMax
03.2022 - 06.2022
Store Manager
2 Cute Clothing Store
08.2021 - 08.2023
CEO/Owner
Nikki Luxe inc
06.2019 - Current
Passenger Service Agent
United Ground Express
11.2017 - 06.2018
Co-Manager/Store Manager
Love Culture
06.2017 - 03.2020
Cashier/Host
Buffalo Wild Wings
02.2016 - 07.2016
Front Desk Receptionist
United Healthcare Center
01.2015 - 01.2018
High School Diploma - Entrepreneurship
Hillcrest High School