Janitzia Valenzuela
Sacramento,CA
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Crew Member
Burger King
Wasco , CA
12.2022 - 01.2025
- Delivered excellent customer service by greeting and assisting patrons promptly.
- Maintained cleanliness and organization of work area to ensure a safe environment.
- Operated kitchen equipment safely while preparing food items according to guidelines.
- Collaborated with team members to meet daily operational goals efficiently.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining quality standards.
- Assisted in inventory management by restocking supplies as needed throughout shifts.
- Followed health and safety regulations diligently to maintain compliance and reduce risks.
- Engaged with customers to provide product recommendations and enhance their experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Enhanced customer experiences by quickly addressing and resolving complaints.
Education
Wasco High School
Wasco , CASkills
- Customer service
- Bilingual
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Customer engagement
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Leadership qualities
- Learning agility
- Store opening and closing
- Crew leadership
- Communication skills
- Adaptability
- Salesmanship
Languages
Spanish
Native/ Bilingual
Timeline
Crew Member
Burger King
12.2022 - 01.2025
Wasco High School