Janna DiEgidio
Debary,FL
Summary
I am a dedicated Assistant Property Manager, enthusiastic about meeting all kinds of people and familiar with creating policy's and procedures in distressed portfolios. Knowledgeable in compliance, training, and organization. My successful career history is comprised of more than 6 years in property management and 10 years in customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Greystar Management
Orlando, FL
10.2022 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Marketing Associate
MSC Management
Roanoke, Virginia
11.2021 - 07.2022
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Optimized customer engagement through tailored email marketing strategies.
- Enhanced social media presence with creative content and effective targeting.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Improved lead generation by optimizing landing pages and implementing conversion rate optimization techniques.
- Assisted in budget management, maximizing ROI on marketing initiatives.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collected rent and tracked resident payments and information in computer system.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Leasing Consultant
ZRS Management
Winter Springs, Florida
04.2019 - 01.2021
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Secured over 100 leases for Tuskawilla at Winter Springs property
- Traveled to unit inspections and due diligence for corporate sales
- Certified new hire trainer
- Planned special events such as lotteries, dedications and project tours.
Leasing Professional
Greystar
Altamonte Springs, Florida
06.2018 - 04.2019
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Obtained payment on delinquent accounts or completed accounting adjustment forms for review.
- Referred past due payments to collections department.
- Completion of Accounting month end
- Managed leads in compliance with Greystar standards
- Maintained 99% occupancy at Lakeshore Altamonte Location
Education
Bachelor of Science - Anthropology
University of Florida
Gainesville, FL08.2020
Skills
- Business Processes and Procedures
- Policy Enforcement
- Onsite Tours
- Records Management
- Telephone and Email Etiquette
- Relationship Building and Rapport
- Payment Collection
- Staff Management
- Administrative Support
- Time management
- Attention to detail
- Budgeting and financial reporting
Certification
- Dale Carneige, Greystar, 2023
Timeline
Assistant Property Manager
Greystar Management
10.2022 - Current
Marketing Associate
MSC Management
11.2021 - 07.2022
Leasing Consultant
ZRS Management
04.2019 - 01.2021
Leasing Professional
Greystar
06.2018 - 04.2019
Bachelor of Science - Anthropology
University of Florida