Jansi Martinez
Cleveland,TX
Summary
Offering an overall experience of 4 years with costumer service skills and 2 years as an optician. Organized, dependable and successful at managing multiple priorities with a positive attitude. Open to new job opportunities to further expand knowledge.
Overview
5
5
years of professional experience
Work History
Optician
James Eye Associates
01.2022 - Current
- Performed basic vision testing for patients.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to gather payment for optical services.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained strong relationships with patients according to their needs in order to guarantee patient business and satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
Bakery Clerk
Kroger
06.2020 - 07.2021
- Built customer loyalty by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales and prepare everything for the next day.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Closed the bakery, ensuring all equipment was put away and that cleanliness met the standards.
Cashier
Professional Hair Salon
06.2019 - 08.2019
- Set up new sales displays each week with fresh merchandise.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Supervised supplies in inventory and submitted reorder requests.
Education
No Degree - Criminal Justice
Lone Star College System
Kingwood, TX07.2027
High School Diploma -
Southwest High School
Houston, TX06.2019
Skills
- Eye Health Assessment
- Patient History Documentation
- Computer Skills
- Product upselling and inventory management
- Customer Service
- Multitasking
- Critical Thinking & Conflict Resolution
- Telephone Etiquette
- Work well under fast paced environment
Languages
Spanish
Full Professional
Timeline
Optician
James Eye Associates
01.2022 - Current
Bakery Clerk
Kroger
06.2020 - 07.2021
Cashier
Professional Hair Salon
06.2019 - 08.2019
No Degree - Criminal Justice
Lone Star College System
High School Diploma -
Southwest High School
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