Jarvis Peters
Coconut Creek,FL
Summary
Analytical professional with business acumen and willingness to take on challenging roles. Quick learning with technical know-how and the ability to tackle challenges with a positive drive. Works great with others and has sales abilities to support and drive substantial growth.
Overview
12
12
years of professional experience
Work History
Member Relationship Specialist
Space Coast Credit Union
Miami, FL
05.2023 - Current
- Ensured adherence to bank policies and procedures by all team members.
- Earned MVP Watch Dog for Top Performers for Sales Production (February 2024, April 2024, July 2024)
- Resolved escalated customer complaints in a timely manner.
- Facilitated communication between departments to resolve problems quickly.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Maintained relationships with customers through ongoing communication about products and services available.
- Advised members on the best ways to structure their businesses while referring to products to meet business needs.
Member Service Specialist II & Branch Mentor
Space Coast Credit Union
Miami, FL
04.2019 - Current
- Guided team members in resolving conflicts and interpersonal issues.
- Evaluated individual strengths and weaknesses of team members and provided feedback as needed.
- Oversaw daily operations of the team, troubleshooting problems as they occurred.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Maintain a daily average of $245,000 in cash and coins as a vault custodian.
- Earned MVP Watch Dog for Top Performers for Sales Production (April 2023).
Store Manager
Mattress Firm
Ft. Lauderdale, FL
07.2015 - 02.2019
- Implemented efficient systems for tracking stock movement.
- Reached number 1 ranking in sales for a single day by earning $23,668.24 in sales.
- Achieved a number 1 ranking with $53,212 in sales for a month.
- Surpassed store budget goal of $40,000 by $10,000 within the first 7 months after being promoted to store manager.
- Made top 10 writers list for small and medium stores, achieving a daily sales average of $6,000.
Online Admissions Counselor
Keiser University - Online Division
Ft. Lauderdale, FL
04.2012 - 05.2015
- Provided guidance and support to prospective students on the admissions process.
- Advised current students on academic progress toward degree completion.
- Conducted incoming and outgoing calls to prospective students inquiring about online degree programs.
- Responded to inquiries from prospective students and parents via phone, email, and in person, providing timely and accurate information.
Education
Bachelor of Science - Marketing
University of Central Florida
Orlando, FL08.2010
Skills
- Commercial Servicing
- Adaptable
- Effective communicator
- Results oriented
- Product Sales
- Customer Engagement
- Financial Counseling
- Team Leadership
- Critical thinker
- Strategic planner
- Team Collaboration
- Consumer Banking
- Business Development
Accomplishments
- Iota Phi Theta Fraternity, Incorporated. Initiated into the Gamma Epsilon Omega chapter. (Fall 2011)
- South Florida State Director for Gulf Coast Region of Iota Phi Theta Fraternity Inc. (Oct. 2013-Sept. 2017)
- Chapter President-Alpha Lambda Omega Graduate Chapter (Jan. 2014-May 2016)
- Graduate Brother of the Year for the Gulf Coast Region of Iota Phi Theta Fraternity, Inc. (2014)
- Active member of Alpha Lambda Omega Graduate chapter of Iota Phi Theta Fraternity, Inc. (2012-Present)
- UCF Broward Knights Alumni Group Member at large (2024-Present)
Timeline
Member Relationship Specialist
Space Coast Credit Union
05.2023 - Current
Member Service Specialist II & Branch Mentor
Space Coast Credit Union
04.2019 - Current
Store Manager
Mattress Firm
07.2015 - 02.2019
Online Admissions Counselor
Keiser University - Online Division
04.2012 - 05.2015
Bachelor of Science - Marketing
University of Central Florida
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