Jasia Nohea Collins
San Jose,CA
Summary
Motivated and dependable Shift Lead with a strong track record in team leadership, customer service, and daily operations. Skilled in resolving conflicts, managing inventory, and supporting a positive, high-performing work environment. Known for staying organized, communicating clearly, and thriving in fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Nothing Bundt Cakes
02.2023 - Current
- Completed store opening and closing procedures as well as balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring food and safety standards were met consistently while following a checklist accurately.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
- Taking inventory as well as ordering items including ingredients, cleaning supplies and required craft supplies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service. As well as responding to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Customer Service Representative, Seasonal Hire
Plato's Closet
05.2022 - 08.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Consistently kept a clean work space.
- Maintained professionalism when delivering item rejection to customers selling products to us.
Guest Advocate and Cashier, Seasonal Hire
Target
11.2021 - 01.2022
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
Education
Associate of Science - Psychology & Child Development
Foothill College
Los Altos, CA07-2026
Skills
- Guest service
- Team motivation
- Proficient time management
- Planning, organization, and task prioritization
- Issue resolution
- Staff training and development
- Ability to demonstrate resilience and efficiency under pressure and demanding conditions
Certification
- Sexual Harassment Prevention Training - 03/2023 to current
Timeline
Shift Lead
Nothing Bundt Cakes
02.2023 - Current
Customer Service Representative, Seasonal Hire
Plato's Closet
05.2022 - 08.2022
Guest Advocate and Cashier, Seasonal Hire
Target
11.2021 - 01.2022
Associate of Science - Psychology & Child Development
Foothill College
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