Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaskiran Singh

Salt Lake City,UT

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

4
4
years of professional experience

Work History

Night Auditor

Hilton Garden Inn Hotel
Salt Lake City, UT
06.2023 - Current
  • Greeted arriving guests and checked them in to their rooms.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.

Supervisor

7 Eleven Store
Salt Lake City, UT
02.2021 - 06.2023
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Manager

SUBWAY®Restaurants
Sandy, UT
11.2019 - 02.2022
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Education

BBA - Business Administration And Management

Calorx Teachers University
India
06-2017

Skills

  • Front Desk Operations
  • Facility Maintenance Monitoring
  • Reporting Capabilities
  • Occupancy Rates Analysis

Timeline

Night Auditor

Hilton Garden Inn Hotel
06.2023 - Current

Supervisor

7 Eleven Store
02.2021 - 06.2023

Manager

SUBWAY®Restaurants
11.2019 - 02.2022

BBA - Business Administration And Management

Calorx Teachers University
Jaskiran Singh