Jaslyn Cartagena
The Bronx,NY
Overview
6
6
years of professional experience
Work History
Receptionist
Hotel 3232
03.2023 - 12.2024
- Welcomed and checked in guests, ensuring an exceptional first impression and smooth registration process.
- Handled reservations, room assignments, and billing inquiries with efficiency and accuracy.
- Resolved guest issues promptly and professionally, maintaining high customer satisfaction ratings.
- Coordinated with housekeeping and other departments to fulfill guest request.
- Increased guest restaurant reservations (there is a sushi restaurant that works inside of the hotel)
Barista
Starbucks
10.2021 - 09.2022
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prepared a variety of beverages to Starbucks quality standards while maintaining speed of service during busy hours.
Front Desk Coordinator
Essen Healthcare
06.2019 - 08.2021
- Managed daily operations of the front desk, including scheduling appointments and verifying patient insurance.
- Delivered excellent customer service, addressing patient inquiries and resolving scheduling conflicts.
- Maintained organized records and ensured compliance with confidentiality standards.
- Supported healthcare staff with administrative tasks to ensure smooth clinic operations
Education
High School Diploma - N/A
South Bronx Preparatory
The Bronx, NY06.2021
Skills
- Scheduling
- Bookkeeping
- Documentation and reporting
- Professional and polished presentation
- Proficient in handling high-volume environments
- Skilled in Microsoft Office Suite and point of sale (POS) systems
- Team player with proactive approach to problem solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Hotel 3232
03.2023 - 12.2024
Barista
Starbucks
10.2021 - 09.2022
Front Desk Coordinator
Essen Healthcare
06.2019 - 08.2021
High School Diploma - N/A
South Bronx Preparatory