Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaslyn Cartagena

The Bronx,NY

Overview

6
6
years of professional experience

Work History

Receptionist

Hotel 3232
03.2023 - 12.2024
  • Welcomed and checked in guests, ensuring an exceptional first impression and smooth registration process.
  • Handled reservations, room assignments, and billing inquiries with efficiency and accuracy.
  • Resolved guest issues promptly and professionally, maintaining high customer satisfaction ratings.
  • Coordinated with housekeeping and other departments to fulfill guest request.
  • Increased guest restaurant reservations (there is a sushi restaurant that works inside of the hotel)

Barista

Starbucks
10.2021 - 09.2022
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Prepared a variety of beverages to Starbucks quality standards while maintaining speed of service during busy hours.

Front Desk Coordinator

Essen Healthcare
06.2019 - 08.2021
  • Managed daily operations of the front desk, including scheduling appointments and verifying patient insurance.
  • Delivered excellent customer service, addressing patient inquiries and resolving scheduling conflicts.
  • Maintained organized records and ensured compliance with confidentiality standards.
  • Supported healthcare staff with administrative tasks to ensure smooth clinic operations

Education

High School Diploma - N/A

South Bronx Preparatory
The Bronx, NY
06.2021

Skills

  • Scheduling
  • Bookkeeping
  • Documentation and reporting
  • Professional and polished presentation
  • Proficient in handling high-volume environments
  • Skilled in Microsoft Office Suite and point of sale (POS) systems
  • Team player with proactive approach to problem solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist

Hotel 3232
03.2023 - 12.2024

Barista

Starbucks
10.2021 - 09.2022

Front Desk Coordinator

Essen Healthcare
06.2019 - 08.2021

High School Diploma - N/A

South Bronx Preparatory
Jaslyn Cartagena