Jasmin Delacruz
Albuquerque,NM
Summary
Bilingual English-Spanish professional with a strong track record of stepping up to meet team goals. Known for excellent organization, problem-solving, and communication skills. Thrives in fast-paced, collaborative environments while managing multiple projects with precision.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
CareXM
05.2023 - 06.2024
- Handled incoming calls from patients and families.
- Routed calls efficiently to appropriate healthcare professionals.
- Conducted follow-ups with customers and patients.
- Administered patient care.
- Remote
HR Employee Services Coordinator
Gap, Inc.
08.2022 - 05.2023
- Coordinate completion of onboarding tasks for new staff members.
- Delivered comprehensive details on employee benefits.
- Ensured completion and accuracy of payroll and tax forms, including W2 and W4.
- Manage employee records and verify employment details.
- Remote
Patient Experience Specialist
Equiscript LLC.
06.2020 - 04.2022
- Managed prescription refill and delivery operations.
- Handled prior authorization requests with thorough investigation and resolution.
- Remote
Senior Member Service Representative
Molina Healthcare
Albuquerque, NM
04.2018 - 05.2020
- Addressed customer inquiries and concerns regarding Affordable Care Act, Medicare, Medicaid, and care coordination.
- Supplied medical records to healthcare professionals and patients.
- Coordinated case management triage and arranged appointments.
- Facilitated approval processes for healthcare and pharmacy needs.
- Delivered comprehensive insurance benefits.
- Checked ICD-10 and procedure codes for correctness.
Certified Medical Assistant
University of New Mexico, NM
Albuquerque, NM
09.2017 - 04.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Receptionist/Administrative Assistant
Brown Mackie College
Albuquerque, NM
07.2014 - 09.2016
- Supported enrollment processes for students.
- Documented and prepared files for data entry.
- Oversee switchboard operations.
- Supervised customer service and administrative responsibilities, encompassing calendar updates, document preparation, call management, and delivery coordination.
Education
Diploma/certification - Medical Assistant
Brookline College
Albuquerque, NM08.2017
Skills
- Time Management
- Patient care
- Problem solving
- Customer service/ Teamwork
- Decision making
- Self-motivation, responsibility
- Organization
- Leadership
- Active Listening
- Microsoft office and Google suite
- Data analysis
- Data entry
- Quality assurance
Timeline
Patient Service Representative
CareXM
05.2023 - 06.2024
HR Employee Services Coordinator
Gap, Inc.
08.2022 - 05.2023
Patient Experience Specialist
Equiscript LLC.
06.2020 - 04.2022
Senior Member Service Representative
Molina Healthcare
04.2018 - 05.2020
Certified Medical Assistant
University of New Mexico, NM
09.2017 - 04.2018
Receptionist/Administrative Assistant
Brown Mackie College
07.2014 - 09.2016
Diploma/certification - Medical Assistant
Brookline College