Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmin Gonzalez Luna

San Antonio

Summary

Front Desk Receptionist role involves managing customer interactions and maintaining organized records. Experience includes performing data entry to ensure accurate customer information and providing timely responses to inquiries via phone and email. Responsibilities also encompassed investigating client complaints, maintaining confidentiality of sensitive information, and scheduling appointments efficiently. This background demonstrates strong organizational skills and attention to detail necessary for effective front desk operations.

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Stone Oak Ophthalmology Center
San Antonio
02.2024 - Current
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Scheduled and confirmed appointments for clients and staff.

Front Desk Receptionist

Kaiser Permanente
Fontana
05.2022 - 02.2024
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Verified identity documents for new patients before opening accounts in accordance with company policies.
  • Resolved any customer complaints or issues in a timely following established protocols.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Package Handler

FedEx
Bloomington
03.2021 - 02.2022
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.

Education

High School Diploma -

Vista Norte Charter School
Rialto, CA
05-2022

Skills

  • Data entry
  • Time management
  • Problem solving
  • Attention to detail
  • Organizational skills
  • Business administration
  • Telephone etiquette
  • Administrative support

Timeline

Front Desk Receptionist

Stone Oak Ophthalmology Center
02.2024 - Current

Front Desk Receptionist

Kaiser Permanente
05.2022 - 02.2024

Package Handler

FedEx
03.2021 - 02.2022

High School Diploma -

Vista Norte Charter School
Jasmin Gonzalez Luna