Jasmine Bien-Aime
Alorica
Pompano Beach,FL
5
years of professional experience
Dynamic and detail-oriented professional with extensive experience in healthcare, excelling in patient registration and insurance verification. Proven ability to maintain HIPAA compliance while delivering exceptional patient care. Adept at navigating healthcare systems and managing high-pressure situations, ensuring seamless access to services and enhancing patient satisfaction.
Work History
Patient Access Representative
1 Year- Registered patient demographics and insurance information accurately in Epic.
- Verified eligibility and benefits to support timely appointment and procedure scheduling.
- Collected copayments and guided patients through registration and check-in workflows.
- Coordinated with clinical teams to resolve scheduling, authorization, and access issues.
- Processed referrals and prior authorizations while maintaining compliance with access procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Customer Service Representative
11 Months- Greeted patients, verified demographics, and completed registration in electronic medical records system.
- Collected co-pays, processed payments, and issued receipts with accuracy.
- Scheduled urgent care appointments and managed walk-in patient flow efficiently.
- Verified insurance eligibility and obtained required patient information for visits.
- Maintained HIPAA-compliant records and protected confidential patient information.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
2 Years 5 Months- Greeted patients, verified demographics, and completed registration in electronic medical records system.
- Collected co-pays, processed payments, and issued receipts with accuracy.
- Scheduled urgent care appointments and managed walk-in patient flow efficiently.
- Verified insurance eligibility and obtained required patient information for visits.
- Maintained HIPAA-compliant records and protected confidential patient information.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma
Skills
HIPAA compliance
Insurance verification
Patient registration
Medical terminology
Healthcare systems navigation
EMR
Money handling
Eligibility determination
Data entry
Patient identity verification
Attention to detail
45 wpm typing speed with accuracy
Timeline
Customer Service Representative
Alorica
08.2025 - 07.2026Read More
Patient Access Representative
Nyu Langone
06.2024 - 06.2025Read More
Front Desk Receptionist
MD Now Urgent Care
11.2021 - 04.2024Read More
Deerfield Beach High School
High School Diploma
Read More