Jasmine Bolton
Mason
Summary
Resourceful Attractions Manager known for high productivity and efficient task completion. Possess deep understanding of operational management, safety protocol adherence, and customer service excellence. Excel in communication, leadership, and problem-solving skills, ensuring smooth operation of attractions and memorable guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Foremost Podiatry
Lansing
09.2025 - Current
- Assisted physicians with administrative tasks to support patient care delivery.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed appointment scheduling using electronic medical records system efficiently.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
Scheduler
High Caliber Karting & Ent.
Okemos
03.2025 - Current
- Communicated schedule changes effectively throughout the organization when necessary.
- Maintained positive working relationship with fellow staff and management.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Coordinated with other departments regarding resources needed for specific projects.
- Assigned tasks to appropriate personnel based on their skill level and availability.
Shift Lead/MOD
High Caliber Karting & Ent.
Okemos
08.2024 - Current
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Conducted regular team meetings to discuss operational issues.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Audited cash registers at the end of each shift for accuracy.
- Assigned tasks to employees and monitored progress of projects.
- Implemented new operational procedures, increasing efficiency.
- Trained new employees on company policies, job duties, and performance expectations.
Front Desk Receptionist
High Caliber Karting & Ent.
Okemos
06.2023 - Current
- Assisted customers with product selection, payment processing, and answered questions about products or services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted with training new front desk associates on proper checkout procedures.
- Greeted customers and provided excellent customer service.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Sales Attractions Manager
High Caliber Karting & Ent.
Okemos
04.2025 - 09.2025
- Communicated promotions, process updates, events, and operational changes impacting guests and transactions.
- Ensured adherence to company standards, safety protocols, and procedures.
- Managed inventory for arcade redemption prizes, merchandise, and stock.
- Organized and restocked the arcade prize wall, cabinets, and merchandise counter.
- Solved problems by identifying issues and implementing solutions.
- Helped coordinate staffing for events and peak times.
- Worked with the general manager to refine processes and improve services.
- Identified, documented, and followed up on repairs to arcade games.
- Coached and developed team members to improve efficiency and engagement.
Trainer
Mcdonalds, PDI FOODS
Haslett
06.2022 - 08.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Evaluated client processes, employee performance, and training progress to determine additional training needs.
- Distributed food to service staff for prompt delivery to customers.
- Fluent in all positions throughout the facility. (Excluding management and maintenance.)
Education
High School Diploma -
Haslett High School
Haslett, MI06-2024
Skills
- Customer service
- Inventory management
- Event coordination
- Team building
- Visual merchandising
- Process improvement
- Problem solving
- Attraction development
- Employee/Patient scheduling
- Front desk operations
Affiliations
- Reading
- Outdoors
- Crafting
Certification
- Drivers License
Timeline
Medical Receptionist
Foremost Podiatry
09.2025 - Current
Sales Attractions Manager
High Caliber Karting & Ent.
04.2025 - 09.2025
Scheduler
High Caliber Karting & Ent.
03.2025 - Current
Shift Lead/MOD
High Caliber Karting & Ent.
08.2024 - Current
Front Desk Receptionist
High Caliber Karting & Ent.
06.2023 - Current
Trainer
Mcdonalds, PDI FOODS
06.2022 - 08.2023
High School Diploma -
Haslett High School