JASMINE C. GREEN
NEWTON,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Rep
Sagility
10.2023 - 07.2024
- Answer all incoming calls promptly and manage them both effectively and efficiently
- Conduct research to provide the most effective solution to resolve customer issues
- Document all calls
- Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
- Work to achieve daily team quality and customer satisfaction goal
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Rep
Apple Support
05.2023 - 10.2023
- Authentic customer service commitment, ownership of the client experience, and thorough issue resolution
- Possibility of adjusting communication style for various audiences
- Ability to manage oneself and operate autonomously in a fast-paced, constantly-changing environment
- Collaboration mentality with a talent for sharing expertise and recognizing criticism
- Time management skills, such as the capacity for multitasking, organization, and prioritization
- The capacity to use various tools to investigate and understand technical information while speaking with consumers
- Ability to master technical troubleshooting techniques and a will to learn while taking on new difficulties
Customer Service Rep
Verizon Wireless
09.2020 - 06.2021
- Demonstrated excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
- Accurately document customer account in client systems
- Follow all required scripts, policies, and procedures
- Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)
Customer Service Rep/Peer Advisor
IQOR, Inc
03.2016 - 08.2018
- Demonstrated excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
- Managed and scheduled trainings for new personnel as a peer advisor
- Prepared and modified documents including correspondence, reports, drafts, memos and emails
- Managed and coordinated some administrative functions, including logistical requirements in support of successful strategic and precision recruiting activities for the center
- Answered technical support inquiries via incoming calls, chat or email
- Team leader responsible for floor and team support in the absence of Supervisor
Education
High School Graduate -
Newton High School
Newton, MS05.2009
Meridian Community College
East Central Community College
Skills
- Adaptability
- Computer Literacy
- Client-facing Skills
- Microsoft Office Suite
- WebEx
- SharePoint
Area Of Expertise
- Quality Management
- Written/Oral Communication
- Commitment to Ethics
- Records Management
- Senior Level Advising
- Training
- Microsoft Excel/Office
- Supply Management
- Operations and Control
Timeline
Customer Service Rep
Sagility
10.2023 - 07.2024
Customer Service Rep
Apple Support
05.2023 - 10.2023
Customer Service Rep
Verizon Wireless
09.2020 - 06.2021
Customer Service Rep/Peer Advisor
IQOR, Inc
03.2016 - 08.2018
Meridian Community College
East Central Community College
High School Graduate -
Newton High School
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