Jasmine Fludd
New York
Summary
Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.
Overview
5
5
years of professional experience
2011
2011
years of post-secondary education
Work History
Host
The Edge Restaurant
New York
08.2020 - Current
- Provided customers with accurate wait times and monitored waiting list.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Inspected dining areas for any damages or defects.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Served as point-of-contact for resolving guest complaints or special requests.
Kyte Systems Inc
Operation Management
New York
02.2023 - 07.2025
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Supervised staff by leveraging expertise and knowledge to enhance team performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Catering Server
Amerivents
New York
07.2021 - 01.2023
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Set up tables with appropriate linens and silverware prior to each event.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Operated cash registers accurately and efficiently when needed.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Followed proper sanitation procedures when handling food items.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Ensured compliance with health and safety regulations at all times.
- Provided excellent customer service throughout the duration of an event.
Education
Brooklyn Collegiate
Brooklyn, NYSome College (No Degree) - Liberal Arts
Queensborough Community College
Oakland Gardens, NYSkills
- Customer relationship management
- Reservation management
- Guest complaint resolution
- Time management
- Event coordination
- Team collaboration
- Creative thinking
- Task prioritization
Timeline
Kyte Systems Inc
Operation Management
02.2023 - 07.2025
Catering Server
Amerivents
07.2021 - 01.2023
Host
The Edge Restaurant
08.2020 - Current
Brooklyn Collegiate
Some College (No Degree) - Liberal Arts
Queensborough Community College