Jasmine Hendricks
Albrightsville,PA
Summary
Dynamic Shift Lead Supervisor at 7-Eleven with a strong focus on customer service and team leadership. Successfully trained and mentored staff, enhancing employee skills and boosting team productivity. Expert in conflict resolution and inventory management, ensuring optimal stock levels while maintaining a positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead Supervisor
7-eleven
Jim Thorpe, PA
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Ensured compliance with company policies, safety regulations, and industry best practices.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Senior Deli Clerk
Hazel Part Meats & Grocery
Albrightsville, PA
05.2022 - 08.2024
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased deli sales by creating attractive displays and promoting special items.
- Developed strong relationships with vendors, negotiating favorable pricing for high-quality products.
- Expanded product offerings based on customer feedback, introducing new items that increased sales significantly.
- Prepared custom orders for customers, consistently meeting their specific preferences while adhering to high quality standards.
- Improved workflow efficiency by optimizing counter layout and organization strategies.
- Assisted in training new deli clerks, sharing best practices and providing ongoing support.
Custodial Correctional Officer
Hickory Run Service Plaza
Jim Thorpe, PA
01.2024 - 04.2024
- Assisted in the development of new policies based on best practices within the field of correctional facilities, ensuring continued growth and improvement for all staff members.
- Streamlined daily operations by implementing efficient communication systems between staff members.
- Consistently monitored inmate behavior, intervening when necessary to deescalate volatile situations or potential conflicts.
- Reduced incidents of violence through effective conflict resolution strategies among inmates.
- Maintained a secure environment for staff and inmates by enforcing facility rules and regulations consistently.
- Improved overall facility cleanliness with regular inspections and maintenance tasks, contributing to a healthier living space for both staff and inmates.
Supervisor
SUBWAY®Restaurants
Albrightsville, PA
04.2021 - 05.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Jim Thorpe Area School District
Jim Thorpe, PA05.2023
Skills
- Customer service focus
- Workplace safety
- Employee training
- Staff motivation
- Policy enforcement
- Sales strategies
- Decision-making capacity
- Staff training and development
- Positive attitude
- Problem-solving
- Strong verbal and written communication
- Team leadership
- Cash handling
- Team collaboration and leadership
- Training assistance
- Goal setting and tracking
- Shift paperwork completion
- Daily workflows
- Inventory counts
- Assigning work
- Conflict resolution
- Client service
- Professional appearance
- Employee relations
- Team supervision
- Complaint resolution
- Staff supervision
Certification
I have certified in CPR
Timeline
Shift Lead Supervisor
7-eleven
08.2024 - Current
Custodial Correctional Officer
Hickory Run Service Plaza
01.2024 - 04.2024
Senior Deli Clerk
Hazel Part Meats & Grocery
05.2022 - 08.2024
Supervisor
SUBWAY®Restaurants
04.2021 - 05.2022
High School Diploma -
Jim Thorpe Area School District