Jasmine Holguin
Lubbock,TX
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
17
17
years of professional experience
Work History
General Manager
Brown sugar and lace boutique
Hale Center , TX
06.2022 - Current
- Created effective business plans to focus strategic decisions on long-term objectives.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Assistant Manager
Murphy’s USA
Lubbock, TX
07.2020 - 06.2022
- Coordinated shift-based inventory receiving, auditing and restocking
- Upheld company standards and compliance requirements for operations and cleanliness
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Coached staff on strategies to enhance performance and improve customer relations
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with management on developing strategic plans for achieving business goals.
General Manager
Nothin' butt smokes
Lubbock, TX
09.2016 - 08.2019
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Managed a team of5 employees
- Managed and trained new hires
Call Center Representative
Convergys
Lubbock, TX
01.2015 - 07.2016
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Documented conversations with customers to track requests, problems and solutions
- Maintained strong call control and quickly worked through scripts to address problems
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
Housekeeper/Nanny
Trotter Farms
Hale Center, TX
07.2010 - 03.2016
- Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
- Interacted pleasantly with clients and guests when performing daily duties
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs
Call Center Representative
Sitel
Odessa, TX
02.2008 - 08.2010
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Documented conversations with customers to track requests, problems and solutions
- Maintained strong call control and quickly worked through scripts to address problems
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
Education
High School Diploma -
Silver High School
Silver City, NM05-2006
Skills
- Sales
- Advertising and marketing
- Staff training
- Leadership
- Efficient multi-tasker
- Schedule management
- Team building
- Inventory control
- Effective workflow management
Timeline
General Manager
Brown sugar and lace boutique
06.2022 - Current
Assistant Manager
Murphy’s USA
07.2020 - 06.2022
General Manager
Nothin' butt smokes
09.2016 - 08.2019
Call Center Representative
Convergys
01.2015 - 07.2016
Housekeeper/Nanny
Trotter Farms
07.2010 - 03.2016
Call Center Representative
Sitel
02.2008 - 08.2010
High School Diploma -
Silver High School