Jasmine Hunter
Memphis,Tennessee
Summary
Knowledgeable Desired Position with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Teller
Regions Bank
Memphis, Tennessee
09.2021 - Current
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Solved problems and resolved conflicts for team members and customers.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Store Manager
Dollar Tree Stores
Memphis, Tennessee
09.2017 - 02.2021
- Implemented effective marketing campaigns to increase client base and maximize revenue.
- Negotiated rates with providers to ensure clients received the best possible coverage at a reasonable cost.
- Assisted customers with filing appeals for denied claims or incorrect payments from the government.
- Maintained accurate records of insurance policies, claims processing procedures, and customer interactions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Unarmed Security Officer
Wardens Armed and Unarmed Services
Memphis, Tennessee
05.2015 - 08.2019
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
Education
High School Diploma - undefined
Manassas High School
Memphis05.2012
Skills
- Staff Training
- Time Management
- POS Inventory System Operation
- Microsoft Excel
- Account Management
- Clerical Support
- Office Equipment Proficiency
- Managing Multiple Tasks
- Data Evaluation
- Money Handling Abilities
- Securing and Lockdown Control
- Building Inspection
Timeline
Teller
Regions Bank
09.2021 - Current
Store Manager
Dollar Tree Stores
09.2017 - 02.2021
Unarmed Security Officer
Wardens Armed and Unarmed Services
05.2015 - 08.2019
High School Diploma - undefined
Manassas High School