Jasmine Kortes
Handels
Youngstown
2
years of professional experience
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Work History
Shift Lead
2 Years 1 Month- Conducted inventory checks, maintaining accurate stock levels and minimizing discrepancies.
- Facilitated communication between shifts to ensure consistent service quality and operational continuity.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty through effective problem-solving.
- Monitored compliance with health regulations, ensuring cleanliness and safety standards were upheld consistently.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma
Skills
Inventory management
Regulatory compliance
Quality control
Daily reporting
Task delegation
Policy enforcement
Employee motivation
Staff development
Team motivation
Shift management
Quality assurance
Guest service
Decision-making capacity
Training support
Rules enforcement
Bowling State Champions
In 2024 I helped my team win the state championship against all odds. Not only was I an active participant, but I was also a cheerleader for the girls on my team.
Timeline
Shift Lead
Handels
07.2024 - CurrentRead More
Boardman High School
High School Diploma
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