Jasmine Masse
West Palm Beach
Summary
FOH Manager with a focus on enhancing customer service operations and team productivity. Demonstrated expertise in process improvement and inventory management, leading to improved client satisfaction and increased repeat business. Skilled in leadership and performance metrics, ready to apply strategic decision-making skills to drive further success. Proven ability to train, mentor, and motivate staff to exceed performance goals while maintaining a positive work environment. Experienced in managing daily operations, resolving customer concerns efficiently, and implementing strategies that improve overall efficiency and profitability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOH Manager
Chick-fil-A
206 S State Road 7
11.2025 - Current
- Led daily front of house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on customer service protocols and operational standards.
- Implemented strategies to enhance team performance and improve workflow deficiency
- Developed and maintained positive relationships with guests, resolving complaints swiftly.
- Coordinated with kitchen staff to ensure timely food preparation and order accuracy.
- Analyzed customer feedback to identify areas for service improvement and training needs.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Performed cash handling activities and secured nightly bank deposits.
Assistant Manager
McDonald's Restaurant
4275 45th St
02.2022 - 11.2025
- Supervised daily operations to ensure compliance with quality and service standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and develop strategies for improved performance.
- Coordinated team schedules to maintain adequate staffing during peak hours.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Developed training materials that improved onboarding processes for new employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing level's
Operation Manager
Clear
1000 Palm Beach International Airport
05.2024 - 06.2025
- Streamlined daily operations to enhance efficiency and reduce turnaround time.
- Managed cross-functional teams to improve communication and collaboration across departments.
- Implemented process improvements that led to increased operational effectiveness.
- Developed training programs for staff to enhance skill sets and performance levels.
Education
High School Diploma -
HCI College
1764 N Congress Ave 04.2026
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training and coaching
- Complaint handling
- Employee scheduling
- Health department inspections
- Team oversight
- Task delegation
- Pre-shift walk-through
- Team building
- Floor management
- Money handling
- Problem-solving
Certification
CPR
Servsafe
Timeline
FOH Manager
Chick-fil-A
11.2025 - Current
Operation Manager
Clear
05.2024 - 06.2025
Assistant Manager
McDonald's Restaurant
02.2022 - 11.2025
High School Diploma -
HCI College