Jasmine Pina
Customer Service Associate
Dennis Port,MA
Summary
Motivated CSR of 8 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Walgreens
Dennis Port, MA
07.2018 - 06.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Lifted up to 50 pounds at once.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Provided high level of assistance to customers regarding special photo projects.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
Customer Service Representative
Big Lots
Dennis Port, MA
04.2021 - 08.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Solicited customers to purchase loyalty and item protection plans.
- Loaded and unloaded materials onto or from pallets, trays, racks, and shelves by hand.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Customer Service Representative
Speedway Gas Station
Dennis Port, MA
10.2017 - 12.2017
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Responded to all customer inquiries thoroughly and professionally.
- Removed safety hazards, soiled items and trash from customer areas.
- Lifted up to 50 pounds at once.
- Set up new sales displays each week.
- Sold lottery tickets and cashed in the winners.
Temporary Warehouse Worker
Various Warehouses
Bethlehem, PA
01.2013 - 03.2016
- Loaded, unloaded and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Cashier
Burger King
South Dennis, MA
04.2012 - 12.2012
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
Education
High School Diploma -
Dennis-Yarmouth Regional High School
South Yarmouth, MA06.2014
Skills
- Building Customer Trust and Loyalty
- Needs Assessment
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Big Lots
04.2021 - 08.2021
Customer Service Representative
Walgreens
07.2018 - 06.2022
Customer Service Representative
Speedway Gas Station
10.2017 - 12.2017
Temporary Warehouse Worker
Various Warehouses
01.2013 - 03.2016
Cashier
Burger King
04.2012 - 12.2012
High School Diploma -
Dennis-Yarmouth Regional High School
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