Jasmine Thomas
New Albany,OH
Overview
6
6
years of professional experience
Work History
Customer Service Representative
DSW Shoe Warehouse
Columbus, OH
01.2015 - 02.2017
- Guided customers through product selection and ordering process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Store Clerk
Mail On The Go
Westerville , Ohio
03.2013 - 11.2014
- Processed customer payments accurately and efficiently.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Organized store shelves according to product type and size.
- Stocked shelves with incoming shipments of products from vendors or suppliers.
- Operated cash register in accordance with company policies and procedures.
Sales Associate Manager
Forever 21
Columbus, OH
01.2011 - 01.2012
- Conducted weekly training sessions for new sales associates.
- Monitored daily performance of team members and provided feedback.
- Created reports on customer service, sales activities, and inventory levels.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
Education
High School Diploma -
St. Francis DeSales High School
Columbus, OH05-2010
Some College (No Degree) - Marketing
Ohio State University
Columbus, OHSkills
- Data Collection
- Call Management
- Scheduling
- Appointment Scheduling
- Paperwork Processing
- Recruitment
- Customer Engagement
- Customer Service
- Data Entry
- Payment Processing
Custom
- There is a big chunk of time I did not work. I was actually living abroad in several countries.
Timeline
Customer Service Representative
DSW Shoe Warehouse
01.2015 - 02.2017
Store Clerk
Mail On The Go
03.2013 - 11.2014
Sales Associate Manager
Forever 21
01.2011 - 01.2012
High School Diploma -
St. Francis DeSales High School
Some College (No Degree) - Marketing
Ohio State University