Jason Ebbert
Brandywine,MD
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
15
15
years of professional experience
Work History
Department Supervisor
Lowe's
Waldorf, MD
02.2024 - 07.2024
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 5 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Fulfillment Associate/Learning Ambassador
Amazon
Upper Marlboro
07.2022 - 02.2024
- Overseeing daily operations, managing staff, ensuring compliance with OSHA regulations, and providing exceptional customer service
- Conducted first day training and orientations of new hires with Amazon to ensure cohesive understanding of roles and responsibilities.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling 200 or more orders within tight deadlines.
OPS Supervisor
CVS Health
Dunkirk
02.2019 - 07.2022
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Leveraged data analytics tools to identify patterns in operational metrics that informed proactive adjustments to strategy execution plans.
Security Forces Desk Seargent/Patrol Officer
United States Air Force
Anchorage
08.2009 - 10.2018
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
Education
AA in American History -
Rowan College
Mt. Laurel, NJSkills
- Customer Service
- Workplace Safety
- Problem Resolution
- Problem-Solving
- Leadership skills
- Inventory Management
- Staff Supervision
- Policy Enforcement
- Stockroom Organization
- Stock management
References
Available upon request.
Timeline
Department Supervisor
Lowe's
02.2024 - 07.2024
Fulfillment Associate/Learning Ambassador
Amazon
07.2022 - 02.2024
OPS Supervisor
CVS Health
02.2019 - 07.2022
Security Forces Desk Seargent/Patrol Officer
United States Air Force
08.2009 - 10.2018
AA in American History -
Rowan College