Results-driven Sales Manager bringing 14 years of experience in providing customer service, while maintaining vehicle sales profitability. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales Consultant
Bill Knight Ford of Stillwater
Stillwater, Oklahoma
08.2025 - 03.2026
Assisted customers in selecting vehicles based on needs and preferences.
Conducted vehicle demonstrations to highlight features and benefits.
Managed customer inquiries and provided timely follow-up communication.
Utilized CRM software to track leads and manage customer information effectively.
Greeted incoming customers and provided expert sales and service to drive revenue.
Participated in regular training sessions on new products, services, and industry trends.
Negotiated deals and handled complaints or objections.
Sales Consultant
Ziems Ford
Farmington, NM
09.2024 - 06.2025
Assisted customers in selecting vehicles based on needs and preferences.
Explained financing options to clients during the sales process.
Developed strong relationships with customers for repeat business opportunities.
Conducted vehicle demonstrations to highlight features and benefits.
Collaborated with team members to optimize sales strategies and techniques.
Managed customer inquiries and provided timely follow-up communication.
Maintained knowledge of product offerings and market trends in automotive industry.
Utilized CRM software to track leads and manage customer information effectively.
Analyzed customer needs and identified solutions to meet their requirements.
Participated in regular training sessions on new products, services, and industry trends.
Maintained accurate records of all sales activities in the CRM system.
Negotiated deals and handled complaints or objections.
Sales Manager
Advantage Dodge Ram Chrysler Jeep Fiat
Farmington, NM
09.2012 - 01.2024
Providing superior customer service, Negotiating with customers, Used DriveCentric as a CRM, Used Reynolds for a DMS, Building proposals for the sales consultant to present to the customer, Securing financing for customer, Used Route One and CUDL for submitting customers for loans, Maximizing profit, Working with lenders, Selling new and preowned vehicles, Having regular meetings with all of the sales department, Working with all other departments in the dealership, Handling customer complaints, Appraising trades with Provision, Purchasing vehicles with Provision, Used KBB ICO, Working with the area manager with Stellantis, Working with commercial customers to satisfy their needs, Explaining and selling backend products to customers, Monitoring chargebacks, Working with the advertising coordinator
Led sales team to achieve monthly targets and enhance customer engagement.
Developed training programs to improve product knowledge and sales techniques.
Analyzed market trends to identify growth opportunities and adjust strategies.
Night Crew Supervisor
Safeway
Farmington, NM
06.2006 - 09.2012
Placing orders to fill shelves and displays, Building displays, Goal was to have a minimal amount of out of stock items, Giving directions on what to accomplish with other associates
Supervised night crew operations ensuring smooth workflow and productivity.
Coordinated staff schedules to optimize coverage during peak hours.
Trained new employees on safety protocols and operational procedures.
Front End Supervisor
Albertsons
Farmington, NM
06.1997 - 09.2006
Providing superior customer service, Counting money, Handling customer complaints, Being responsible for an accurate safe count, Supervising several employees, Opening and closing the store, Working with all departments within the store
Supervised front end operations and ensured efficient customer service.
Trained and mentored cashiers on register systems and customer interactions.
Coordinated staff schedules to optimize coverage during peak hours.
Education
High school diploma -
Bloomfield High School
05-1997
Skills
Sales Management
Negotiation
Business Development
Customer Relationship
Marketing
Pricing
Operations Management
Event Planning
Purchasing
Recruiting
Supervisory experience
Communication skills
Client relationship management
Customer support
CRM software
Relationship management
Supervising experience
Microsoft Office
Technical skills
Leadership
Retail sales
Financial analysis
Customer retention
Budgeting
Team management
Organizational management
Inventory management
Certification
Driver's License
Ford new car certified through March 2026
New car certified with Stellantis (Dodge, Ram, Chrysler, Jeep, Fiat)