Jason Moss
Macon,GA
Summary
Motivating Service Center Manager with 29 years of experience. Specializing in Less than Truckload with success at managing day-to-day operations and up to 75 employees. Adept at customer service, administration and sticking to budgets.
Overview
29
29
years of professional experience
Work History
Service Center Manager
Old Dominion Freight Line, Inc.
McDonough, GA
09.2020 - 07.2023
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supported sales team members to drive growth and development.
- Reviewed operational records and reports to project sales and determine profitability.
Assistant Service Manager
Old Dominion Freight Line, Inc.
Conley, GA
07.2016 - 08.2020
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Service Center Manager
Old Dominion Freight Line, Inc.
Macon, GA
08.2008 - 06.2016
- Managed scheduling, monitoring performance and creating daily reports.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Service Center Manager
Fed Ex Freight
Macon, GA
04.2004 - 07.2008
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
Operations Supervisor
American Freightways
Macon, GA
04.1995 - 04.2004
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Enforced federal, state, local and company rules for safety and operations.
Dock Worker
American Freightways
Macon, GA
04.1994 - 04.1995
- Transported materials and pallets between areas.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Used scanners to track parcel information, condition or receipt.
- Secured items in truck by strapping over protective padding.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Education
BBA - Business Management
Georgia College And State University
Milledgeville, GA05.1998
Associate of Science - Business Administration
Macon College
Macon05.1996
Skills
- Sales Planning
- Leadership Trained
- Customer Service
- Complex Problem Solving
- Hiring and Training
- Managing Operations and Efficiency
Timeline
Service Center Manager
Old Dominion Freight Line, Inc.
09.2020 - 07.2023
Assistant Service Manager
Old Dominion Freight Line, Inc.
07.2016 - 08.2020
Service Center Manager
Old Dominion Freight Line, Inc.
08.2008 - 06.2016
Service Center Manager
Fed Ex Freight
04.2004 - 07.2008
Operations Supervisor
American Freightways
04.1995 - 04.2004
Dock Worker
American Freightways
04.1994 - 04.1995
BBA - Business Management
Georgia College And State University
Associate of Science - Business Administration
Macon College
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