Jason Nieves
Indian Orchard,MA
Summary
Dedicated crew member with strong customer service skills, ensuring client satisfaction and repeat business. Proven ability to collaborate effectively in fast-paced environments while maintaining high standards of quality and cleanliness.
Landscaping professional ready to deliver exceptional outdoor environments. Adept at enhancing aesthetic appeal and functionality of various landscapes. Collaborative team player known for reliability and adaptability, with skills in plant care and hardscaping techniques.
Knowledgeable [Desired Position] with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and reducing downtime. Demonstrated proficiency in operating forklifts and managing stock levels.
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Professional cleaner with experience in maintaining high standards of cleanliness in hospitality settings. Skilled in efficient room preparation, deep cleaning, and guest service. Strong focus on collaboration and adaptability, ensuring reliable performance in dynamic environments. Known for attention to detail and ability to meet employer expectations consistently.
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
6
6
years of professional experience
Work History
Crew Member
McDonald's
Holyoke, MA
01.2022 - 12.2023
- Assisted team members with order preparation, improving overall workflow and speed of service.
- Provided exceptional customer service in fast-paced environment, ensuring client satisfaction and repeat business.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Bar Assistant
Red Rose
Springfield, MA
01.2020 - 12.2022
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Supported bartenders during peak hours to enhance service efficiency.
- Maintained a clean and organized bar area, adhering to health and safety regulations.
- Collaborated with kitchen staff to coordinate food orders and maintain smooth communication between front-and back-of-house teams.
- Ensured customers'' needs were met promptly by anticipating their requests and responding quickly to inquiries or concerns.
- Offered menu suggestions based on customer preferences, contributing to an enjoyable dining experience.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Restocked ice, condiments, and snacks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Team Member
Six Flags
Agawam, MA
06.2019 - 10.2019
- Collaborated with team members to ensure smooth operations during peak hours.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Team Member
Target
Holyoke, MA
07.2017 - 08.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Assisted customers with loading and unloading purchases, providing exceptional service and support.
- Maintained an organized cart retrieval system to ensure consistent availability for customers during peak hours.
- Demonstrated strong attention to detail when inspecting carts for potential hazards or damage before returning them to circulation.
- Promoted a positive shopping experience through friendly interactions and assistance with customer needs.
Education
High School Diploma -
High School of Commerce
Springfield, MA06-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Housekeeping
- Construction
- Attention to detail
- Deadline management
- Time tracking
- Cleaning techniques
- Cleaning and organizing
- Loading and unloading
- Sorting and labeling
- Material handling
- Using hand tools
- Strong work ethic
- Equipment maintenance
- Trimming and weeding
Timeline
Crew Member
McDonald's
01.2022 - 12.2023
Bar Assistant
Red Rose
01.2020 - 12.2022
Team Member
Six Flags
06.2019 - 10.2019
Team Member
Target
07.2017 - 08.2018
High School Diploma -
High School of Commerce