Jason O'Malley
Scranton
Summary
Dynamic Dispatch Coordinator with a proven track record at RLE Equipment, excelling in logistics management and customer service. Enhanced client relationships through effective communication and conflict resolution, while streamlining operations to boost efficiency. Skilled in route planning and data entry, ensuring timely deliveries and high customer satisfaction.
Overview
14
14
years of professional experience
Work History
Dispatch Coordinator
RLE Equipment
09.2021 - 05.2025
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
Assistant Parts Manager
Motor Truck Equipment
08.2011 - 09.2021
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
Education
General Studies
Valley View High School
Archbald, PA06-1997
Skills
- Software familiarity
- Scheduling proficiency
- Transportation
- Logistics management
- Route planning expertise
- Data entry
- Service coordination
- Customer service
Languages
English
Timeline
Dispatch Coordinator
RLE Equipment
09.2021 - 05.2025
Assistant Parts Manager
Motor Truck Equipment
08.2011 - 09.2021
General Studies
Valley View High School
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