Jason Shrago
Deerfield,IL
Summary
Highly-motivated, recent college graduate looking to immerse myself in both the professional and creative worlds. Strive to constantly adapt in order to best serve the needs of the customers and the company. Expertly completes tasks in a timely manner and collaborates effectively with other coworkers. Well-experienced in lengthy projects that take many stages and many different people to come to fruition.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
The Dog Stop
11.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained a professional clarity and friendly tone via written, spoken, and tele-communications.
- Streamlined office operations for improved productivity with effective organization and communication skills.
Crowd Management Professional
I.M.P.
07.2022 - 10.2023
- Facilitated smooth entry and exit processes by coordinating closely with event staff and ticketing systems.
- Maintained a safe environment by continuously monitoring crowd behavior and addressing any issues or concerns promptly.
- Trained new team members on crowd management techniques, resulting in improved performance and increased employee retention.
Warehouse Worker
Rare Tea Cellar
06.2020 - 01.2021
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Education
Bachelor of Arts - Literature
American University
Washington, DC08.2023
Skills
- Effective Communication
- Public Presentations
- Creative Strategies
- Coordinate Events
- Prepare Speeches
- Customer Satisfaction
Timeline
Front Desk Receptionist
The Dog Stop
11.2023 - Current
Crowd Management Professional
I.M.P.
07.2022 - 10.2023
Warehouse Worker
Rare Tea Cellar
06.2020 - 01.2021
Bachelor of Arts - Literature
American University