JASON ULMER
Atlanta,GA
Summary
Dedicated and results-driven Property Management Professional with experience spanning operations oversight, high-volume customer service, sales leadership, and financial analysis. Proven ability to manage multi-unit properties, streamline administrative procedures, foster positive tenant relations, and drive revenue through effective sales and marketing strategies. Core competencies include team leadership, conflict resolution, risk analysis, and enhancing operational efficiency to maximize productivity and profitability.
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
26
26
years of professional experience
Work History
Property Manager
Castle Creek Apartments (Infinity BH)
07.2025 - Current
- Direct all daily operational, administrative, and maintenance functions for a multi-unit residential apartment community.
- Manage the complete leasing cycle, including property tours, lease negotiation, resident retention, and move-in/move-out procedures.
- Coordinate and oversee all necessary unit inspections and maintenance schedules to ensure the overall health and safety of the property and units.
- Serve as the primary point of contact for all resident concerns, effectively resolving conflicts and maintaining a high level of tenant satisfaction.
- Track financial metrics, including rent collection, budget management, and timely expense processing, ensuring strong fiscal performance.
Property Manager
Infinity BH (Midway Manor, Royal Manor)
02.2024 - 03.2025
- Promoted to Property Manager, assuming full responsibility for the financial and operational health of two multi-site residential communities.
- Oversaw all leasing, administrative, and maintenance staff, driving initiatives to optimize occupancy rates and resident satisfaction.
- Managed property budgets processed accounts payable/receivable, and ensured timely and accurate rent collection for both sites.
Assistant Property Manager
Infinity BH (Garden Court, Midway Manor, Royal Manor)
10.2022 - 02.2024
- Supported the Property Manager across three properties, handling administrative duties, managing resident files, and coordinating vendor scheduling.
- Managed high-volume resident inquiries, resolved maintenance issues, and enforced lease terms and community policies.
- Contributed significantly to the leasing process, including application screening, apartment showings, and new lease execution.
Order Management Specialist-Administrative
Articulate (Robert Half)
12.2020 - 09.2022
- Supported complex pre-sales and post-sales activities across Sales, Customer Success, and Finance departments for all quote-to-order functions.
- Managed diverse inquiries, including order status, delivery, non-renewal, payment status, academic setup, and teams ownership transfer.
IT Technical Support Representative
First Advantage (Diversant)
10.2018 - 10.2019
- Received and managed high-volume inbound calls from customers, clients, and the sales department, handling requests, troubleshooting, and resolving issues promptly.
Hazard-Loss Draft (Claims) Customer Care Representative
Assurant
01.2013 - 10.2018
- Worked closely with insurance agents, adjusters, brokers, and homeowners, along with clients (SunTrust, EverBank, Loan Care, and Chase), to track, verify, update, and disburse hazard and flood insurance payments.
- Assisted with the end-to-end processing of insurance claims, utilizing strong attention to detail and adherence to strict financial procedures.
Bank and Associations Account Representative
Elavon – Subsidiary of U.S. Bank
04.2008 - 11.2012
- Exceeded sales and revenue goals by marketing and selling Elavon products and merchant services to US and Canadian clients.
- Conducted detailed needs analyses for existing clients and prospects to recommend optimal business solutions.
- Recognized as the “Executive Club Winner” for superior performance in new business development and actively participated in sales and contract negotiation training.
Sales Representative / Account Manager
AT&T (Spherion)
11.2006 - 04.2008
- Sold telecommunication products and services to businesses, including Internet and email services.
- Successfully managed a high-volume call requirement, consistently receiving a minimum of 20 inbound calls and making a minimum of 40 outbound calls daily.
Personal Advisor II
Allconnect
12.2003 - 10.2006
- Promoted due to outstanding performance, leading in quality service associated with service setup and upgrades for multiple vendors.
- Provided team leadership while handling high-volume customer service, receiving at minimum 50 inbound calls and making 30 outbound calls daily.
Fraud Analyst
MCI WorldCom
02.2000 - 09.2003
- Rapidly promoted from Credit Analyst to Fraud Analyst due to outstanding performance.
- Investigated financial transactions to discover fraudulent activities and evaluated client information to establish the legitimacy of contractual agreements.
Education
Bachelor of Science - Business Marketing
Limestone College
Gaffney, SC01.2000
Skills
- Property management
- Budget management
- Lease negotiation
- Resident retention
Timeline
Property Manager
Castle Creek Apartments (Infinity BH)
07.2025 - Current
Property Manager
Infinity BH (Midway Manor, Royal Manor)
02.2024 - 03.2025
Assistant Property Manager
Infinity BH (Garden Court, Midway Manor, Royal Manor)
10.2022 - 02.2024
Order Management Specialist-Administrative
Articulate (Robert Half)
12.2020 - 09.2022
IT Technical Support Representative
First Advantage (Diversant)
10.2018 - 10.2019
Hazard-Loss Draft (Claims) Customer Care Representative
Assurant
01.2013 - 10.2018
Bank and Associations Account Representative
Elavon – Subsidiary of U.S. Bank
04.2008 - 11.2012
Sales Representative / Account Manager
AT&T (Spherion)
11.2006 - 04.2008
Personal Advisor II
Allconnect
12.2003 - 10.2006
Fraud Analyst
MCI WorldCom
02.2000 - 09.2003
Bachelor of Science - Business Marketing
Limestone College