Jason Youman Jr.
New Iberia,LA
Summary
Highly motivated and disciplined professional with five years of experience successfully working in customer service. I am usually well-known by people for having a positive attitude, excellent communication skills, and a genuine desire to make a difference in people’s lives. Skilled in virtual communication, digital collaboration tools, and independently handling administrative, customer service, or project-based tasks. Adept at quickly adapting to new technologies and workflows, with a strong focus on delivering quality results in a flexible setting.
Overview
4
4
years of professional experience
Work History
Crew Member
Raising Cane's
New Iberia, LA
04.2021 - 04.2022
- Greeted customers upon arrival, provided menus, and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
- I took orders from patrons and input selections into the store's computer system.
- Assisted management team with inventory counts of food products and beverage supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Cashier
Super One Foods
New Iberia, LA
11.2022 - 12.2023
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts, as requested by customers.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
Cashier/Customer Service Representative
Walmart
New Iberia, LA
02.2024 - Current
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High school or equivalent -
Westgate High School
New Iberia, LA05.2019
Associate in General Studies -
South Louisiana Community College
New Iberia, LA07-2025
Bachelors - Buisiness Management & Leadership
Bellevue University
Bellevue, NE05-2028
Skills
- Microsoft Office
- Technology Management
- Customer service
- Typing
- Leadership
- ID verification
- Product knowledge
- Conflict Resolution
- Records maintenance
- Inventory Management
- Complex problem-solving
- Technical support
- Active listening
- Client relations
- Punctuality and reliability
- Data collection
- Critical thinking
- Customer relationship management (CRM)
Certifications
- High-Impact Business Writing
- Essentials of Management and Strategic Planning
- Active Listening: Enhancing Communication Skills
- Customer Service Fundamentals
- Leadership Communication for Maximum Impact: Storytelling
- Management for new managers
Timeline
Cashier/Customer Service Representative
Walmart
02.2024 - Current
Cashier
Super One Foods
11.2022 - 12.2023
Crew Member
Raising Cane's
04.2021 - 04.2022
High school or equivalent -
Westgate High School
Associate in General Studies -
South Louisiana Community College
Bachelors - Buisiness Management & Leadership
Bellevue University