Summary
Overview
Work History
Education
Skills
Timeline
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Jatamvian Washington

Jacksonville,FL

Summary

Dynamic retail and insurance professional with a proven track record at AT&T and Aflac, excelling in customer satisfaction and sales development. Skilled in consultative sales techniques and CRM software, I enhance client relationships and drive revenue through tailored solutions and effective communication. Committed to operational excellence and team mentorship.

Overview

12
12
years of professional experience

Work History

Retail Sales Consultant

AT&T
Jacksonville, FL
03.2024 - Current
  • Demonstrated product features and benefits to enhance customer understanding.
  • Resolved customer inquiries and complaints effectively to ensure satisfaction.
  • Provided training support to new staff on products and sales techniques.
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maximized sales revenue through personalized recommendations and upselling techniques.

Insurance Agent

Aflac
Jacksonville, FL
05.2023 - 03.2024
  • Developed and maintained strong client relationships to enhance customer loyalty and satisfaction.
  • Analyzed client needs to recommend appropriate insurance products and services.
  • Utilized CRM software to track leads, manage client interactions, and ensure timely follow-ups.
  • Maintained high standards of customer service by building relationships with clients.
  • Conducted presentations to educate clients about policy features and benefits.

Deli/ Bakery Manager

Winn-Dixie Stores Inc.
Jacksonville, FL
05.2014 - 05.2023
  • Oversaw daily operations, ensuring high-quality product availability and customer satisfaction.
  • Managed inventory levels, implementing efficient stock control procedures to minimize waste.
  • Trained and mentored bakery staff, promoting skill development and operational excellence.
  • Developed promotional strategies, enhancing sales through seasonal product offerings and in-store displays.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe working environment.

Education

High School Diploma - High School Diploma

Bainbridge High
Bainbridge
05-2011

Skills

  • Customer satisfaction
  • Verbal communication
  • Technical skills
  • Sales development
  • Upselling strategies
  • Customer engagement
  • Customer assistance

Timeline

Retail Sales Consultant

AT&T
03.2024 - Current

Insurance Agent

Aflac
05.2023 - 03.2024

Deli/ Bakery Manager

Winn-Dixie Stores Inc.
05.2014 - 05.2023

High School Diploma - High School Diploma

Bainbridge High