Javia Peters
Austin
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Scheduler
Texas Oncology
Austin
10.2025 - Current
- Coordinated patient schedules for chemotherapy and radiation treatments, enhancing patient access to care.
- Managed appointment logistics for multiple oncology specialists.
- Utilized scheduling software to efficiently track and update patient information.
- Developed and maintained scheduling procedures, facilitating timely project completion.
Provider Services Representative
Blue Cross and Blue Shield
Remote
06.2024 - 11.2025
- Assessed insurance policy terms to clarify patient coverage and limitations, ensuring informed decision-making.
- Verified insurance coverage and eligibility prior to appointments and procedures.
- Developed detailed knowledge of insurance policies and procedures to ensure accurate verifications.
- Verified insurance coverage and eligibility for patients using online databases, phone calls, and other resources to facilitate seamless appointment scheduling.
- Maintained knowledge of CPT and ICD-10 coding principles, government regulations, and third-party billing requirements to ensure compliance and accuracy in billing processes.
Patient Service Representative
Ascension Providence Hospital
Waco
09.2023 - 10.2025
- Streamlined patient registration and appointment scheduling for diverse healthcare services.
- Facilitated patient registration and appointment scheduling for diverse healthcare services.
- Facilitated clear communication between patients and medical staff.
- Coordinated communication between patients and medical staff to ensure clarity.
- Maintained accurate patient records and documentation for compliance purposes.
- Verified insurance information, collected payments, and scheduled appointments to enhance patient experience.
Patient Service Representative/Appointment Scheduler
Premier Urgent and ER
Waco
11.2021 - 10.2025
- Assisted patients with scheduling appointments and managing their medical records.
- Managed insurance verification processes for patient eligibility and benefits.
- Inputted patient demographic data into electronic health record system.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Performed follow up calls to confirm scheduled appointments.
- Verified insurance information prior to appointment booking.
Pharmacy Technician
Waco Family Medicine
Waco
09.2021 - 10.2023
- Dispensed medications to patients and healthcare providers, ensuring accuracy to promote safe medication use.
- Educated patients on proper medication usage and potential side effects, enhancing understanding for better health outcomes.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed inventory levels and ordered pharmaceutical supplies, maintaining optimal stock to prevent shortages.
Education
Associate of Arts - Health Care Pathway
McLennan Community College
Waco, TXHigh School Diploma -
La Vega High School
Waco, TXSkills
- Appointment scheduling
- Appointment management
- EHR expertise
- Insurance verification
- Data management
- Health plan operations
- Medical Terminology
- Provider support
- Excellent communication
- Verbal and Written Communication
Certification
BLS
Extracurricular Activities
Mathematics Club (MC)
Timeline
Scheduler
Texas Oncology
10.2025 - Current
Provider Services Representative
Blue Cross and Blue Shield
06.2024 - 11.2025
Patient Service Representative
Ascension Providence Hospital
09.2023 - 10.2025
Patient Service Representative/Appointment Scheduler
Premier Urgent and ER
11.2021 - 10.2025
Pharmacy Technician
Waco Family Medicine
09.2021 - 10.2023
Associate of Arts - Health Care Pathway
McLennan Community College
High School Diploma -
La Vega High School