Javier Madriz
Chula Vista,CA
Summary
Efficient Branch Operations Lead at Chase Bank with a proven track record in operational efficiency and workforce management. Recognized for enhancing customer satisfaction through meticulous transaction processing and effective scheduling. Adept at balancing cash drawers and fostering team collaboration, ensuring a seamless banking experience while maintaining confidentiality and trust.
Overview
10
10
years of professional experience
Work History
Branch Operations Lead
Chase Bank
Bonita, CA
01.2022 - 06.2025
Branch Operations Lead/Bank Teller/Supervisor. Process transactions such as deposits, withdrawals, wire transfers, account maintenance, customer claims, ATM maintenance, cash vault custodian, supervisor overrides, branch meetings, check hold releases, schedules, audit schedules, etc.
Bank Teller
Chase Bank
San Diego, CA
12.2015 - 12.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Diploma -
Morse High School
San Diego, CA06.2007
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Job priority
- Willing to take on new tasks
- Works well with others
Timeline
Branch Operations Lead
Chase Bank
01.2022 - 06.2025
Bank Teller
Chase Bank
12.2015 - 12.2021
High School Diploma -
Morse High School