Jay E. Hills
Katy,Texas
Summary
Dynamic Business Analyst with a proven track record at the University of Texas-Health, specializing in process optimization and automation. Expert in Oracle PeopleSoft and cross-functional leadership, I successfully reduced manual processing by 45%, enhancing operational efficiency while fostering stakeholder collaboration to drive strategic initiatives.
Overview
25
25
years of professional experience
Work History
Business Analyst
University of Texas-Health
Houston, TX
03.2023 - Current
- System Optimization: Design, develop, and implement enhanced business processes to support new information systems and technology infrastructure.
- Process Improvement: Streamline data-driven processes with an emphasis on leveraging system functionalities to improve business efficiencies.
- Automation: Developed, tested, and validated eForm processes and automation solutions, reducing manual processing by 45%.
- Financial Analysis: Conducted ROI and cost-benefit analyses for proposed system initiatives to support data-informed decision-making.
- Stakeholder Collaboration: Partnered with IT and operations teams to ensure strategic alignment and operational readiness before implementation.
Application Developer 3
University of Houston
Houston, TX
10.2022 - 03.2023
- Complex Problem Solving: Analyzed, developed, and modified complex application programs to resolve problems and enhance system functionalities.
- Assessment: Performed analytical assessments of system modifications to ensure enhancements delivered measurable benefits and met compliance.
- Testing: Led testing and validation of new application functionalities to confirm operational readiness and performance integrity.
Functional Analyst
University of Houston
Houston, TX
03.2022 - 10.2022
- Maintenance: Responsible for the maintenance and testing of application modules, including recommendations for enhancement.
- Troubleshooting: Resolved intractable system problems encountered by end users and reformed business processes.
- Training: Conducted and adapted trainings to meet the specific needs of end users.
- Data Validation: Developed test scripts and conducted validation activities to ensure system accuracy and data integrity.
Assistant Registrar
University of Houston
Houston, TX
06.2016 - 03.2022
- Operations Leadership: Directed daily operations, communication, and assessment of business processes for Registrations and Academic Records.
- Service Design: Resolved complex student issues regarding residency and veteran certifications, emphasizing relationship building with campus partners.
- Security & Governance: Served as campus system security officer, directing access provisioning and de-provisioning for PeopleSoft.
- Continuity Planning: Led disaster recovery and continuity planning initiatives for student information systems.
Registration Analyst
University of Houston
Houston, TX
04.2013 - 06.2016
- Operational Management: Managed daily operations of the Student Admissions and Registration department.
- Financial Support: Liaison to the Business Office; assisted with collecting tuition/fees and processing tuition waiver vouchers.
Admissions Coordinator
Austin Community College
Austin, Texas
09.2009 - 05.2012
- Processed academic records requests and assisted students with registration inquiries through various communication channels.
- Reviewed grade changes and enrollment transactions to ensure accuracy and compliance.
- Verified enrollment and residency statuses following institutional and state guidelines.
- Facilitated outreach presentations to high school seniors and local community members, enhancing awareness.
Registration Coordinator
Lone Star College System
Houston, TX
07.2001 - 09.2009
- Organized daily operations of Student Admissions and Registration department.
- Coordinated with Retention Committee, achieving five percent increase in enrollment.
- Facilitated training sessions for students, faculty, and staff on course registration systems.
- Served as liaison to Business Office, assisting with tuition collection and processing waivers.
Education
Liberal Arts
Lone Star College System
Houston, TX12-2026
Skills
- Business analysis and requirements gathering
- Process mapping and system specification
- Oracle PeopleSoft and EAB Navigate
- CourseLeaf and Gideon Taylor eForms
- Service management and support
- Multi-layered team leadership
- Process calibration
- Project management
- Cross-functional initiative leadership
- User acceptance testing (UAT)
- System operationalization
- Compliance alignment
- Institutional, state, and federal regulation alignment
- Data governance and access provisioning
- Microsoft Office Suite proficiency
- PeopleSoft activity guide expertise
- Student records management
- Security provisioning
Education And Affiliations
Associate Degree, Liberal Arts, In Progress, Lone Star College System, WAVES, SETACRAO, TACRAO
Presentations
- Leveraging PeopleSoft Activity Guide: Transforming To-Do Lists with Activity Guide (Alliance & TACRAO 2024).
- Using Data to Predict Student Trends (Alliance 2019).
- From Customer to Guest: Transforming the Customer Service Approach in Higher Education (UHS SAES 2017).
Timeline
Business Analyst
University of Texas-Health
03.2023 - Current
Application Developer 3
University of Houston
10.2022 - 03.2023
Functional Analyst
University of Houston
03.2022 - 10.2022
Assistant Registrar
University of Houston
06.2016 - 03.2022
Registration Analyst
University of Houston
04.2013 - 06.2016
Admissions Coordinator
Austin Community College
09.2009 - 05.2012
Registration Coordinator
Lone Star College System
07.2001 - 09.2009
Liberal Arts
Lone Star College System