Jayden Lynch
Raleigh,North Carolina
Summary
Professional with strong leadership and operational management skills. Skilled in team collaboration, conflict resolution, and resource optimization. Dependable and adaptable, known for achieving targets and driving efficiency. Proficient in staff training, customer service, and strategic planning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Center Manager
CSL Plasma
10.2023 - Current
- Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
- Facilitated open communication among team members by conducting regular staff meetings and reviews.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Management Trainee of Operations
CSL Plasma
04.2023 - 10.2023
- Created a personal development plan for my career with the help of my sponsor
- I completed the frontline leader program which helped me gain more knowledge on the day to day of being an Assistant Center Manager
- Met with sponsor every week to discuss and learn new topics needed to be competent in new roles
- Learned and completed multiple corrective actions to become efficient doing the process
- Improved time management skills to prioritize the Management Trainee Program task
- Assisted in production areas to meet company goals
Center Supervisor
CSL Plasma
03.2022 - 04.2023
- Managed processing technicians and the lab area
- Created a schedule to ensure there was always coverage in the lab
- Began cross-training in the reception area to help in any area when needed
- Became more involved with leadership meetings to gain knowledge about KPIs (Key Performance Indicators) and center goals/improvements
- I learned how to prepare for audits and high-level visits
- Learned and performed various management tasks such as ordering, interviewing, completing checklist, and scheduling
Senior Phlebotomist
CSL Plasma
11.2021 - 03.2022
- Maintained donor flow to keep production flowing efficiently
- Trained other employees on tasks from learning paths to ensure they were competent in the area
- Managed breaks and lunches for the donor floor to avoid being out of compliance in the area
- Motivated team to meet KPIs (Key Performance Indicators) and other daily goals
Phlebotomist
CSL Plasma
08.2021 - 11.2021
- Learned the process to perform venipunctures and collect samples from donors
- Responded to donors in need of resticks and adjustments to help them complete their donation
- Learn the steps to take in various scenarios such as donor reactions, power outages, and network outages
Donor Support technician
CSL Plasma
06.2021 - 08.2021
- Learned how to set up autopheresis machines and disconnect donors from machine
- Learned how to document alarms and alerts in the PDA
- Responded to donor reactions and help aid the nurse by ensuring the donor received necessary treatment
- Learned all opening and closing tasks on the donor floor
PCA/CNA
Conover Nursing and Rehabilitation
03.2020 - 01.2021
- Document any unusual behavior exhibited by residents and fulfill normal charting activities
- Assist with taking and recording vital signs
- Improved patient quality of life by assisting with activities of daily living
- Protected patients by monitoring conditions and promptly reporting problems to RN
- Resolved patient issues by quickly responding to calls and emergency issues
Team Lead
Aldi
06.2019 - 11.2019
- Coached team members in techniques necessary to complete job tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Worked at different stations to provide optimal coverage and meet production goals
- Monitored newly hired employees on operating equipment and safety and developed training manual to use for reference
Education
Master of Science - Medicine (Pre-Medicine)
Northeastern University
01.2024
Bachelor's Degree - Pre-Medicine
Winston Salem State University
05.2022
Skills
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Facility management
- Employee engagement
- Operations management
- Staff development
- Operations oversight
Certification
- Certified Nursing Assistant
- Certified Medication Technician
- Certified Phlebotomist
Timeline
Assistant Center Manager
CSL Plasma
10.2023 - Current
Management Trainee of Operations
CSL Plasma
04.2023 - 10.2023
Center Supervisor
CSL Plasma
03.2022 - 04.2023
Senior Phlebotomist
CSL Plasma
11.2021 - 03.2022
Phlebotomist
CSL Plasma
08.2021 - 11.2021
Donor Support technician
CSL Plasma
06.2021 - 08.2021
PCA/CNA
Conover Nursing and Rehabilitation
03.2020 - 01.2021
Team Lead
Aldi
06.2019 - 11.2019
Bachelor's Degree - Pre-Medicine
Winston Salem State University
Master of Science - Medicine (Pre-Medicine)
Northeastern University