Summary
Overview
Work History
Education
Skills
Timeline
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Jayden Martin

Wasilla

Summary

Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Department Supervisor

Lowes
05.2024 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Built and designed large displays weekly to promote specific products.
  • Handled cash register, returns, and refunds.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Customer Service Associate

Lowes
04.2021 - 05.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • I went back and fourth from college out of state to spending the summers in Alaska during this time.

Millwork Specialist

Homedepot
01.2022 - 05.2023
  • Assisted in developing marketing materials that showcased the company''s unique capabilities within the millwork industry, attracting new clientele.
  • Mentored junior team members, fostering skill development and promoting a collaborative work environment.
  • Continuously updated knowledge of industry trends, ensuring the delivery of modern designs that catered to evolving client preferences.
  • Evaluated project success through post-completion reviews, identifying areas for improvement and implementing necessary changes for future endeavors.
  • Conducted regular inventory audits for efficient stock management, reducing waste and optimizing resource allocation across projects.
  • Implemented safety protocols to reduce workplace accidents, resulting in a safer working environment for all employees.
  • Contributed to business growth by generating leads through networking events and referrals from satisfied customers.
  • Delivered exceptional craftsmanship by meticulously executing custom millwork projects according to client specifications.

Education

Nursing

North Dakota State University
Fargo, ND

Nursing

University of Alaska Anchorage
Anchorage, AK

High School Diploma -

Palmer High School
Palmer, AK
05-2021

Skills

  • Customer service
  • Workplace safety
  • Problem resolution
  • Problem-solving
  • Time management
  • Leadership skills
  • Staff supervision
  • Inventory management
  • Interactive communication skills
  • Performance improvement
  • Coaching and mentoring
  • Forklift certified
  • Reach truck certified
  • Emergency response

Timeline

Department Supervisor

Lowes
05.2024 - Current

Millwork Specialist

Homedepot
01.2022 - 05.2023

Customer Service Associate

Lowes
04.2021 - 05.2024

Nursing

North Dakota State University

Nursing

University of Alaska Anchorage

High School Diploma -

Palmer High School

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Jayden Martin