Jayden Zappaterrini
Odenton
Summary
Detail-oriented marketing student adept at delivering high-quality customer experiences through effective collaboration and problem-solving. Experience in retail sales and customer service demonstrates a commitment to understanding customer needs and supporting brand objectives. Prepared to thrive in a dynamic marketing setting.
Overview
2
2
years of professional experience
Work History
Crew Member
Daves Hot Chicken
Tampa
09.2024 - 05.2025
- Delivered high-quality customer experiences, strengthening brand perception and increasing repeat customer engagement.
- Implemented upselling and suggestive selling techniques, enhancing revenue and increasing average order value.
- Analyzed customer preferences and feedback to tailor service approach and enhance satisfaction.
- Ensured visually appealing and organized dining areas, aligning with brand standards and elevating customer experience.
- Collaborated with team members in a fast-paced environment to optimize service efficiency and customer flow.
- Coached new employees on customer engagement strategies and sales techniques, fostering brand-aligned service practices.
- Supported inventory tracking and demand awareness, ensuring product availability during peak hours.
Sales Associate
Express Clothing
Newark
11.2022 - 06.2023
- Leveraged product knowledge and consultative selling techniques to drive sales and increase average transaction value.
- Collaborated with team members to consistently meet and exceed sales targets in a fast-paced retail environment.
- Delivered personalized shopping experiences, increasing customer satisfaction and strengthening brand loyalty.
- Monitored customer preferences and trends to tailor product recommendations and increase conversion rates.
- Executed visual merchandising strategies to boost product visibility and support brand campaigns.
- Supported in-store promotions and marketing initiatives by adapting displays and communicating campaign messaging to customers.
- Processed transactions promptly, fostering positive customer interactions at checkout.
Education
Bachelor of Science - Marketing
University of South Florida
Tampa, FL05-2027
Skills
- Customer service
- Team collaboration
- Multitasking and organization
- Time management
- Attention to detail
- Problem solving
- Task management
- Rapid skill acquisition
- Electronic systems operation
- Work ethic
Institution
University of South Florida, Tampa, FL
Timeline
Crew Member
Daves Hot Chicken
09.2024 - 05.2025
Sales Associate
Express Clothing
11.2022 - 06.2023
Bachelor of Science - Marketing
University of South Florida