Jaydyn Turner
Erath,LA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist
Intown Animal Hospital
Atlanta, GA
04.2025 - 09.2025
- Managed appointment scheduling for pet owners, ensuring efficient use of clinic resources.
- Provided compassionate customer service, addressing client inquiries and concerns effectively.
- Processed patient intake forms and maintained accurate medical records in electronic system.
- Assisted veterinary staff with administrative tasks, contributing to smooth daily operations.
- Handled billing processes, including insurance claims submission and payment collection procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Administrative Assistant
Henry County Government
McDonough, GA
06.2024 - 03.2025
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Assisted in preparing meeting agendas and taking detailed minutes to support effective communication.
- Processed incoming and outgoing correspondence, maintaining organized records for easy access.
- Coordinated travel arrangements, optimizing itineraries to enhance productivity and reduce costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Medical Receptionist
Medlife Primary and Urgent Care
Conyers, GA
01.2022 - 05.2024
- Scheduled patient appointments, optimizing daily workflows for efficiency.
- Managed front desk operations, ensuring smooth patient check-in and check-out processes.
- Communicated effectively with patients and medical staff, enhancing overall service experience.
- Maintained accurate patient records in electronic health record systems to ensure data integrity.
- Assisted with insurance verification and billing inquiries, improving revenue cycle management.
- Collaborated with healthcare providers to coordinate patient care and follow-up appointments effectively.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Faith Academy
Conyers, GA05.2024
Skills
- Telephone etiquette
- Medical recordkeeping
- Exam room preparation
- Reception area maintenance
- Customer service
- Attention to detail
- Effective multitasking
- Verbal and written communication
- Patient charting
- Billing and invoicing
- Appointment scheduling
- Confidentiality
- Calm under pressure
- Friendly, positive attitude
Timeline
Veterinary Receptionist
Intown Animal Hospital
04.2025 - 09.2025
Administrative Assistant
Henry County Government
06.2024 - 03.2025
Medical Receptionist
Medlife Primary and Urgent Care
01.2022 - 05.2024
High School Diploma -
Faith Academy