Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jayla O'Brien Johnson

Palm Bay

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Bunky's Raw Bar
11.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

Backwater
06.2023 - 10.2023
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server/Service Manager

Perkins Restaurant & Bakery
01.2022 - 08.2023
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Server

IHOP
07.2020 - 02.2022
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Sales Associate

Hot Topic
10.2019 - 05.2021
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Server

Cracker Barrell
07.2019 - 03.2020

Education

Associate of Arts - Civil Engineering

Eastern Florida State College
Cocoa, FL
05.2026

High School Diploma -

Edgewood Jr/Sr High School
Merritt Island, FL
05.2019

Skills

  • Daily specials memorization
  • High-volume dining
  • Cash Handling
  • Menu Memorization
  • Suggestive Selling
  • Team Leadership
  • Order Taking
  • Food and beverage pairings
  • POS System Operation
  • Menu Recommendations
  • Bar terminology

Certification

ServSafe Certified

Timeline

Server

Bunky's Raw Bar
11.2023 - 03.2024

Server

Backwater
06.2023 - 10.2023

Server/Service Manager

Perkins Restaurant & Bakery
01.2022 - 08.2023

Server

IHOP
07.2020 - 02.2022

Sales Associate

Hot Topic
10.2019 - 05.2021

Server

Cracker Barrell
07.2019 - 03.2020

Associate of Arts - Civil Engineering

Eastern Florida State College

High School Diploma -

Edgewood Jr/Sr High School

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Jayla O'Brien Johnson