Jaylene Baez
Hialeah,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Im also a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. To seek further development of my education I'm ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Server
Flanigan's Seafood Bar And Grill
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Tutor
The Tutoring Center
08.2021 - 05.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Education
Associate of Arts - Cell Biology And Anatomy
Florida International University
Miami, FL08.2027
Skills
- Daily Specials Memorization
- Food Running
- Table Setting
- Cash Handling
- Bill Computation
- Order Accuracy
- Suggestive Selling
- Banquet Coordination
- Item Promotion
- Goal-Driven
- Hospitality Service Expertise
- Eager
Timeline
Server
Flanigan's Seafood Bar And Grill
03.2023 - Current
Tutor
The Tutoring Center
08.2021 - 05.2022
Associate of Arts - Cell Biology And Anatomy
Florida International University
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